VANESSA CARRENO
Laveen,AZ
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Holds 7 years of experience in the personal Injury field.
Overview
8
8
years of professional experience
Work History
Personal Injury Case Manager
Omega Law Group PC
01.2020 - 11.2023
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
- Collaborated effectively with attorneys to strategize on best course of action for individual cases, maximizing potential settlements or awards.
- Built strong relationships with clients to provide empathetic support during their recovery journey.
- Med-Pay Demands
- Light Property Damage handling
- Prioritized time-sensitive tasks to ensure deadlines were met consistently, leading to positive client outcomes.
Legal Assistant/Case Manager
RS Law Offices
05.2016 - 12.2019
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Open Insurance Claims
- Property Damage/Loss of Use
- Screening Calls/Intakes/New Client Sign-up
- Preparing files for Small Claims hearings
- Contacted clients to schedule appointments and discuss progress of cases.
Retention Specialist
Time Warner Cable
01.2016 - 06.2016
- Focus on Exemplary customer service needs
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Consistently meet and exceed sales and retention goals
- Evaluated current customer retention strategies and recommended improvements.
Education
High school or equivalent -
Thomas Jefferson High School
Los Angeles, CASkills
- Bilingual in Spanish
- Professional and Courteous
- Medical record review
- Client Communication
- Legal Research
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Personal Injury Case Manager
Omega Law Group PC
01.2020 - 11.2023
Legal Assistant/Case Manager
RS Law Offices
05.2016 - 12.2019
Retention Specialist
Time Warner Cable
01.2016 - 06.2016
High school or equivalent -
Thomas Jefferson High School
Similar Profiles
ALEXANDER TSAOALEXANDER TSAO
Founding Partner at H & H Law Group, PCFounding Partner at H & H Law Group, PC
VAUNDA DAVISVAUNDA DAVIS
Certified Paralegal at KP Law Group, PCCertified Paralegal at KP Law Group, PC
Lauren AtkinLauren Atkin
Accounting Specialist at Thenell Law Group, PCAccounting Specialist at Thenell Law Group, PC
Chance RisleyChance Risley
School Bus Driver at Parker Unified School DistrictSchool Bus Driver at Parker Unified School District
Ahtziri OrtizAhtziri Ortiz
Officer; Financial Data and Reporting Ops Rep at Bank of AmericaOfficer; Financial Data and Reporting Ops Rep at Bank of America