Vanessa Castrejon
Pacoima,CA
Summary
Experienced in providing friendly and efficient service while maintaining cleanliness and operational standards in food preparation settings. Proficient in cash handling and utilizing POS systems for accurate transaction processing. Working collaboratively within teams to meet daily goals. Offering communication and multitasking abilities. Using problem-solving skills when addressing customer concerns, as well as having bilingual communication skills to better interact with a diverse clientele. Motivated and reliable team member with experience in a fast-paced food service environment. Flexible team member with 4 years of experience taking food orders and operating cash registers.
Overview
4
4
years of professional experience
Work History
Team Associate
Ross Dress for Less
Sylmar, CA
06.2025 - Current
- Operate cash registers, process payments, returns, and exchanges accurately.
- Supported cashiers during peak hours for efficient transactions.
- Organized merchandise displays to enhance store presentation.
- Maintained cleanliness and safety standards in the store environment.
- Assist with loss prevention by monitoring fitting rooms and maintaining awareness of suspicious activity.
- Monitored trends in customer satisfaction levels and identified opportunities for improvement.
- Assessed customer feedback to improve services provided by the team.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Ensured merchandise was tagged, sized, and placed on the sales floor in accordance with company standards.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Team Member
Jack in the Box
San Fernando, CA
10.2021 - 07.2025
- Delivered fast, friendly service while maintaining cleanliness and efficiency.
- Handled customer transactions accurately using the POS system, and provided excellent customer service.
- Prepared and assembled the food order according to company guidelines and quality standards.
- Assist with opening and closing duties, such as setting up displays, restocking items, and cleaning.
- Resolve customer complaints quickly and professionally to ensure satisfaction.
- Follow food safety procedures and guidelines when working in the kitchen and fryer area.
- Stocking, prepping, and organizing the kitchen area throughout the shift to maintain workflow.
- Working with the team in a high-pressure environment and achieving daily goals.
- Adapted quickly to changing priorities and work demands to maintain a high level of productivity.
Education
San Fernando Senior High School
San Fernando, CASkills
- Customer service
- Problem solving
- Cash handling
- Bilingual
- Order preparation
- Communication skills
- Multitasking
- Cleaning
- Teamwork and collaboration
- Adaptability
- Fast learner
- Workplace organization
- Merchandising and Stocking
Timeline
Team Associate
Ross Dress for Less
06.2025 - Current
Team Member
Jack in the Box
10.2021 - 07.2025
San Fernando Senior High School