Vanessa Diallo
Mesa,AZ
Summary
Results-driven and detail-oriented professional with proven expertise in scheduling, screening, and coordinating candidate and employee communications. Currently pursuing a Bachelor Degree in Applied Business and Technology Solutions with a specialization in Human Resources and Project Management. Adept at supporting recruitment, onboarding, benefits, and employee relations functions. Recognized for exceptional organizational skills, process optimization, and delivering high-quality service in fast-paced environments. Committed to fostering positive workplace cultures and contributing to HR operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduler & Screener Volunteer
American Red Cross
03.2025 - Current
- Coordinate and manage scheduling for donor appointments, optimizing resource allocation and ensuring seamless operations.
- Conduct pre-screening assessments to evaluate eligibility, reviewing medical history, travel, and health criteria.
- Provide education on donation processes and post-donation care, ensuring safety and regulatory compliance.
- Document donor information in CRM systems with 100% accuracy to support compliance and reporting.
- Analyze scheduling trends and recommend process improvements to increase operational efficiency.
- Collaborate cross-functionally with internal teams to ensure adequate staffing for donation events.
Security Officer
Allied Universal
05.2021 - 07.2024
- Trained and mentored new personnel to ensure adherence to policies and safety procedures.
- Monitored security systems and conducted regular patrols to maintain safe environments.
- Managed access control processes, issuing identification credentials and verifying authorization.
Debt Settlement Negotiator
Americor
08.2023 - 02.2024
- Negotiated settlements for delinquent accounts, resolving issues related to liens, garnishments, and bank levies.
- Educated clients on settlement benefits, fostering informed decision-making.
- Leveraged CRM tools (Salesforce, HubSpot) to track communications and maintain compliance records.
- Partnered with customer care to retain clients and resolve program-related issues, achieving high satisfaction scores.
Barista Trainer
Starbucks
01.2019 - 02.2022
- Delivered hands-on training to new hires, enhancing skills and confidence to meet brand quality standards.
- Provided exceptional customer service and maintained efficient operations in a high-volume environment.
Administrative/Collections Assistant
Rivera Library
01.2018 - 12.2019
- Performed administrative and records management tasks using ILMS and SHDOCS systems.
- Led opening and closing procedures, cash handling, and patron issue resolution.
- Oversaw daily operations, ensuring timely completion of tasks and exceptional customer service.
Education
Bachelor of Arts - Applied Business and Technology Solutions
Arizona State University
Tempe, AZ12-2026
Skills
- Human Resources Support
- Recruitment & Talent Acquisition
- Applicant Screening, Employee Onboarding
- HRIS & ATS Systems
- Records Management
- Policy Compliance
- Employee Relations, Training & Development
- Scheduling & Calendar Management
- Conflict Resolution
- Customer Service Excellence
- Attention to detail
- Data entry, Computer skills
- Strong work ethic
Certification
HRCI Human Resource Associate Professional Course – Coursera
(In Progress)
Languages
English
Full Professional
Danish
Native or Bilingual
Polish
Professional Working
Timeline
Scheduler & Screener Volunteer
American Red Cross
03.2025 - Current
Debt Settlement Negotiator
Americor
08.2023 - 02.2024
Security Officer
Allied Universal
05.2021 - 07.2024
Barista Trainer
Starbucks
01.2019 - 02.2022
Administrative/Collections Assistant
Rivera Library
01.2018 - 12.2019
Bachelor of Arts - Applied Business and Technology Solutions
Arizona State University
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