Vanessa Ealy

• Maintain and audit digital case records to ensure accuracy, completeness, and regulatory compliance.
• Track authorizations, referrals, and enrollment data, identifying missing or incorrect information and resolving discrepancies.
• Analyze patient documentation from facilities and integrate data into EMR/EHR systems.
• Provide data‑based guidance to patients regarding benefits, coverage, and available resources.
• Collaborate remotely with nurses and case managers to streamline data workflows and improve documentation efficiency.

Resolved problems, improved operations and provided.

exceptional service

•Offered friendly and efficient service to customers, handled

challenging situations with ease

•Delivered services to customer locations within specific

timeframes

•Conducted research, gathered information from multiple

sources and presented results.

•Exceeded goals through effective task prioritization and

great work ethic

•Learned new skills and applied to daily tasks to improve

efficiency and productivity

• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Helped over 50 customers per shift complete purchases, locate items and join reward programs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.

• Greeted over 100 customers during shift cheerfully and asked open-ended questions to ascertain needs.
• Balanced and organized cash register by handling cash, counting change
• Increased sales by offering advice on purchases and promoting additional products.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Educated customers on use of banking website and mobile apps.
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Calculated fees due, interest and change for customer transactions.
• Established rapport with new clients to increase satisfaction and loyalty.
• Handled various accounting transactions.