Vanessa Easterling
Brooklyn,NY
Summary
Skilled team player with strong background in management, patient access representative and environmental services. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
18
18
years of professional experience
Work History
Manager
United States Postal Service
03.2014 - Current
- Met all production and distribution objectives and deadlines within established budget
- Managed day-to-day operational aspects of project and scope
- Reviewed data for discrepancies and communicated any outstanding issues
- Supervised and participated in evaluation process of employees within unit.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Resident Care Aide
White Haven State Center
11.2009 - 01.2014
- Helped maintain resident health and functional status
- Provided transportation services, using company vehicle when requested
- Assisted resident with turning and positioning in bed
- Documented pertinent information in resident record on daily basis
- Maintained confidentiality of residents' personal care information.
Environmental Services Housekeeper
Geisinger Hospital
11.2008 - 11.2009
- Cleaned restrooms, cleaning fixtures and replenishing restroom supplies
- Maintained assigned area in neat, clean and sanitary condition
- Performed cleaning functions in assigned areas using prescribed methods
- Cleaned and sanitized bathrooms including sinks, floors and commodes
- Cleaned sinks in kitchen and cleaned tables and dining area
- Met hospital's established standards of cleanliness
- Cleaned assigned areas daily, including collecting and removing trash and sanitizing all surfaces.
Patient Access Representative
Geisinger Hospital
04.2006 - 11.2008
- Maintained organized filing system both hard copy and electronic
- Calculated patients liability, provided estimates, collect patient portion and perform cashiering functions
- Greeted patients and visitors with quality customer service and professionalism, register
- Maintained knowledge of Inpatient and Outpatient Registration processes
- Provided patient with pertinent information regarding hospital policies
- Reviewed outstanding balances with patients and resolved billing inquiries
- Facilitated patient admission process including collection of patient information and financial data
- Greeted and welcomed patients and family members at time of admission.
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
United States Postal Service
03.2014 - Current
Resident Care Aide
White Haven State Center
11.2009 - 01.2014
Environmental Services Housekeeper
Geisinger Hospital
11.2008 - 11.2009
Patient Access Representative
Geisinger Hospital
04.2006 - 11.2008
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