Vanessa Ellis
Haslet,TX
Summary
Reliable Medical Support professional with 8 years of experience in a medical environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Hairstylist
Self-employeed
Dallas, TX
06.2000 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
General Manager
Shoe Palace
Dallas, TX
07.2023 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Yard Switcher
FedEx
Dallas, TX
10.2021 - 04.2023
- Collaborated with team members to ensure accurate placement of railcars according to customer requirements.
- Achieved punctual completion of assigned tasks despite challenging weather conditions or other unexpected obstacles that arose during normal operations.
- Maintained a positive working relationship with colleagues, fostering an environment conducive to teamwork and collaboration in pursuit of common goals.
- Ensured smooth transitions between shifts by providing comprehensive handover reports detailing completed tasks, pending assignments, and relevant updates related to ongoing projects or incidents.
- Enhanced safety procedures by conducting regular equipment inspections and promptly addressing any issues.
Package Handler
FedEx
Dallas, TX
12.2020 - 03.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Medtech
The Landing At Watermere
Frisco, TX
02.2019 - 11.2020
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Collected and processed laboratory specimens to obtain samples for analysis.
Medical Assistant
Dimitri Dermatology
Slidell, LA
02.2016 - 04.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Certified Medical Assistant - Medical Assistant
Delta College of Arts & Technology
Baton Rouge, LA01.2016
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Detail-orientated
- Advanced communication skills
Certification
- Certified Medication aid, The Landing, - 2020-2021
Yoga
Yoga brings me peace of mind, it helps me think through any personal problem that I may need to sort through. Yoga is also beneficial for health reasons.
Languages
English
Native or Bilingual
German
Limited Working
Timeline
General Manager
Shoe Palace
07.2023 - 07.2024
Yard Switcher
FedEx
10.2021 - 04.2023
Package Handler
FedEx
12.2020 - 03.2022
Medtech
The Landing At Watermere
02.2019 - 11.2020
Medical Assistant
Dimitri Dermatology
02.2016 - 04.2018
Hairstylist
Self-employeed
06.2000 - Current
Certified Medical Assistant - Medical Assistant
Delta College of Arts & Technology