Vanessa Ellis-O'donnell
The Porch on the Green
Monticello,FL
7
years of professional experience
Work History
Head Bartender
2 Years 10 Months- Developed specialty cocktails, enhancing menu offerings and customer experience.
- Supervised bar operations, ensuring high standards of service and efficiency.
- Provided exceptional customer service, resolving issues promptly to ensure satisfaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Closed out cash register and prepared cashier report at close of business.
- Managed inventory control, optimizing stock levels and minimizing waste.
Bartendr/Waitress
1 Year 8 Months- Provided exceptional customer service, ensuring timely order delivery and satisfaction.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Managed cash register operations, processing transactions accurately and efficiently.
- Handled customer inquiries and complaints professionally, fostering positive relationships.
- Implemented upselling techniques, contributing to increased sales during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Scheduler
4 Months- Managed appointment scheduling using advanced CRM software to optimize client interactions.
- Developed efficient scheduling protocols, enhancing overall operational effectiveness by minimizing appointment conflicts.
- Collaborated with cross-functional teams to streamline communication between departments regarding scheduling needs.
Hotel/Transportation Coordinator
1 Year- We worked for american airlines for their hotel and transportation department
- Proficiently scheduled hotel and transportation for all american airlines flight crews around the world for their layovers.
- In IROP situations, answered incoming calls from pilots and flight attendants urgently needing accommodations.
- Answered in coming calls also in regular situations to help crews find their accommodations.
- Used our system to send in requests, for accommodations and inputting it into the database for the crews to read.
- Making outbound calls to confirm or request accommodations in and out of the country.
Education
High School Diploma
Skills
Cash handling
Effective communication
Customer service
Attentive service
Problem resolution
Critical thinking
Data entry
Inventory management
Calendar management
Shift scheduling
Active listening
Timeline
Head Bartender
The Porch on the Green
10.2023 - CurrentRead More
Scheduler
TMG
07.2022 - 11.2022Read More
Bartendr/Waitress
Mafia Pizza
02.2022 - 10.2023Read More
Hotel/Transportation Coordinator
FleetCor
10.2019 - 10.2020Read More
Palm Beach Lakes Highschool
High School Diploma
Read More