Vanessa Fernandez
Vacaville,CA
Summary
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Results-driven Shift Lead with a focus on exceptional customer service and team building. Committed to continuous learning to strengthen my leadership position. Monitor daily operations to ensure quality standard through out the employers.
Overview
5
5
years of professional experience
Work History
Shift Lead
Dutch Bros
Vacaville, CA
08.2023 - Current
- Supervised daily operations to ensure efficiency and high-quality customer service.
- Trained and mentored new team members on operational procedures and best practices.
- Implemented workflow improvements that enhanced team productivity and service speed.
- Monitored inventory levels to maintain stock availability and reduce waste.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
Barista
Starbucks
Vacaville, CA
09.2021 - 08.2023
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Associate of Science - Biology
Solano Community College
Fairfield, CA05.2026
High School Diploma -
Vacaville High School
Vacaville, CA06.2023
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Coaching and mentoring
- Problem-solving
- Team collaboration and leadership
Languages
Spanish
Limited Working
Timeline
Shift Lead
Dutch Bros
08.2023 - Current
Barista
Starbucks
09.2021 - 08.2023
Associate of Science - Biology
Solano Community College
High School Diploma -
Vacaville High School