Vanessa Flagg
Maywood,IL
Summary
I am seeking an entry-level position with a reputable company where my expertise will be utilized and opportunities for advancement are based on my expertise and contributions.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Customer Service/Data Entry
Towne Air Freight Co.
- Responsible for Entering all Freight Bills into Computer System
- Manifesting, Answering Phones
- Interacting with Drivers and Dispatch daily
Computer Operations/Data Entry
Fort Lock, Inc.
- Maintain order processing, pack list, work orders
- Printing of all associated forms
- Responsible for Running all Monthly and Daily Reports
- Responsible for Uploading and Shut Down system daily, Storage of daily computer input, trouble-shooting
Intake Specialist/Remote
Robert Half Staffing Agency
Chicago, IL
04.2020 - 01.2024
- Answered and logged incoming inquiries via phone, fax and email.
- Reviewing application for rental & mortgage assistance program for (Illinois Housing Authority/IHDA).
- Updated patient information on computer system to maintain billing accuracy.
- Maintained positive attitude and effectively de-escalated applicant during crisis situations.
- Ensured that all necessary paperwork was completed accurately before approving or deny an applicant.
- Provided referrals to appropriate resources within the community when necessary.
- Made outbound calls to applicant to obtain information necessary to create or update authorization.
- Followed company's strict rules and procedures to maintain data integrity and confidentiality.
- Reviewed and verified data for accuracy and completeness before entering into the database.
Data Entry Specialist
Belmont Plating
Franklin Park, IL
01.2019 - 06.2019
- Keying in plating orders, filing, answering phones, helping drivers and warehouse employee with shipment
Data Entry Specialist
Iron Mountain
Addison, IL
02.2018 - 07.2018
- Updating medical records
Data Entry Specialist
Empire Today LLC
Franklin Park, IL
10.2017 - 02.2018
- Keying in order for carpet installation
Administration Clerk
Rotor Staffing Service
East Brunswick, NJ
10.2008 - 01.2009
- Entering difference programs into computer system to changing the lighting and Security System for all Walgreen stores
Data Entry
Kelly Staffing Services
Lombard, IL
08.2008 - 10.2008
- Tracking & Entering Shipment Orders via (Rail Lines) Train New Employees in Operations and Procedures of the Facility
- Answering Phones, Calling Respective Customer with Time of Arrival of Shipments
- Also Confirm/Called The Trucking Companies with Loads
- Maintained and utilized and variety of business records indexes, storages, and retrieval system
Data Entry
Chicago Tribune
Lombard, IL
10.2007 - 02.2008
- Entering in Promotion Deals for different Newspapers, Sending out literature to different
Data Entry
FT. Dearborn Insurance Co
Oak Brook, IL
03.2007 - 06.2007
- Keying Customer Information into System, Merging file, Updating filing Systems
Customer Service/Data Entry
Chicago Tribune
Oak Brook, IL
11.2006 - 02.2007
- Maintained all Customer Complaints via email, voice mail and faxes for Midwest Area
- Routing of Schedules, Streets, Upload of all Promotions
- Responsible for Running Varies Reports
- Responsible for Uploading and Retrieving Systems
Data Entry
Regulus
Oak Brook, IL
05.2004 - 10.2006
- Lock Box, Keying and Balancing of Check daily, Proof Reading of all Entry
Customer Service Representative
USN Communication
Elk Grove Village, IL
01.2000 - 01.2002
- Call Center Environment, In sales(Cellular Phone, Pagers, Internet Service)
- Calling Customer of Ameritech to get them to switch over to USN, problem solving, handling of Customer Complaints
Customer Service Coordinator/Data Entry
Hill-Rom
Oak Brook, IL
03.1998 - 06.1999
- Coordinate service activities, develop and maintain internal and external relationships to achieve Total Customer Satisfaction
- Perform live, accurate and complete data entry into FIS system
- Complete all paperwork from previous day, run and add daily reports, filing of paperwork and reports
- Nightly and Monthly Backup of Computer Systems
- Training of all New Employees, Responsible for setting up all new accounts and Bill-To information
- Responsible for all service accounts payable and needs including invoices and expense reports
- Updating territory information, paging information and any other pertinent information
- Co-Travel with Sales Rep
- And Technicals, Regional Floater to varies Service Center to cover for vacations or to clean up system
- Scheduling of all trades show and demos, equipment gathering
- Responsible for ordering all office supplies, and upkeep of all office equipment
Traffic Rate/Data Entry
Berger Transfer Company
River Grove, IL
01.1989 - 12.1991
- Daily Bill Rating, Calculations of driver Revenue, Drivers Manifestation, Billing and updating account receivables
Customer Service Rep/Data Entry
Sears Roebuck, Inc
North Lake, IL
03.1986 - 12.1988
- Call Center Environments, Taking Customer Repair Calls, Scheduling Repair Calls, Billing of Customer Maintenance Agreement and sending to perspective service centers
Education
Customer Service -
Triton College
Proviso East High School
Skills
- Data Entry
- Typing
- Data Entry Operator
- Excel
Certification
Driver's License
Additional Information
Skill & Abilities:
. Strong interpersonal and communication skills and the ability to work effectively With a wide range of constituencies in a diverse environment.
. Type 50 wpm/10 Key By Touch (over 18,000 strokes pm) Data Entry.
. Knowledge in the use of Microsoft Applications (Access Excel):
Microsoft Work/Work: IBN, HP and Mac Literate, General Office and Administration Procedures, Data Processing, Great Interpersonal Skills, Customer Service, Conflict Resolution, and solid time Management Skills.
. Able to work with speed and accuracy with little or no supervision.
. Ability to work well with other and handle multiple task simultaneously.
Assessments
Data Entry Clerk, Familiar, 07/2019, Maintaining data integrity by detecting errors., https://share.indeedassessments.com/share_assignment/tcbsq50jgcmpci6f
Timeline
Intake Specialist/Remote
Robert Half Staffing Agency
04.2020 - 01.2024
Data Entry Specialist
Belmont Plating
01.2019 - 06.2019
Data Entry Specialist
Iron Mountain
02.2018 - 07.2018
Data Entry Specialist
Empire Today LLC
10.2017 - 02.2018
Administration Clerk
Rotor Staffing Service
10.2008 - 01.2009
Data Entry
Kelly Staffing Services
08.2008 - 10.2008
Data Entry
Chicago Tribune
10.2007 - 02.2008
Data Entry
FT. Dearborn Insurance Co
03.2007 - 06.2007
Customer Service/Data Entry
Chicago Tribune
11.2006 - 02.2007
Data Entry
Regulus
05.2004 - 10.2006
Customer Service Representative
USN Communication
01.2000 - 01.2002
Customer Service Coordinator/Data Entry
Hill-Rom
03.1998 - 06.1999
Traffic Rate/Data Entry
Berger Transfer Company
01.1989 - 12.1991
Customer Service Rep/Data Entry
Sears Roebuck, Inc
03.1986 - 12.1988
Customer Service -
Triton College
Proviso East High School
Customer Service/Data Entry
Towne Air Freight Co.
Computer Operations/Data Entry
Fort Lock, Inc.
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