Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vanessa Franzua

Bronx,NY

Summary

  • Time Management
  • Strong Customer Service
  • Critical Thinker
  • Highly Ethical and Moral
  • Bilingual: Spanish and English
  • Highly Organized

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Walgreens
03.2023 - 06.2024
  • Provided positive first impressions to welcome existing, new, and potential customers..
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Timberland
01.2022 - 06.2023
  • Greeted Customers and inform them of all promotions going on at the moment.
  • Provided exceptional service while educating customers on Timberland products.
  • Follow and achieve department's sales goals on a monthly, quarterly and yearly basis.
  • Maintaining an orderly appearance throughout the sales floor.
  • Restocked shelves to maintain product availability and store appearance.

Teacher assistant

West Bronx Academy for the Future
09.2019 - 03.2020
  • Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups
  • Help teachers with recordkeeping, such as tracking attendance and calculating grades
  • Help supervise students in class, between classes, during lunch and recess, and on field trips.

Education

Phlebotomy Technician -

Nexus Medical Training Center
Bronx, NY

Radiology

Hostos Community College
Bronx, NY
06.2027

Bronx Collaborative High School
Bronx, NY
06.2020

Skills

  • Customer Service
  • Team Collaboration
  • Product Knowledge
  • Refunds and exchanges
  • Sales expertise
  • POS System Operation

Accomplishments

  • Perseverance and Respect Certificate, Bronx Collaborative High School
  • Perfect Attendance Award, Bronx Collaborative High School

Timeline

Customer Service Associate

Walgreens
03.2023 - 06.2024

Sales Associate

Timberland
01.2022 - 06.2023

Teacher assistant

West Bronx Academy for the Future
09.2019 - 03.2020

Phlebotomy Technician -

Nexus Medical Training Center

Radiology

Hostos Community College

Bronx Collaborative High School

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Vanessa Franzua