Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Vanessa Gomez

Orlando

Summary

Dynamic and dedicated professional with experience as a Chiropractic Assistant at Alliance Chiropractic, excelling in appointment scheduling and telephone etiquette. Proven ability to enhance patient satisfaction and foster long-term relationships, leading to increased referrals. Skilled in medical terminology and adept at resolving conflicts with empathy, ensuring a positive experience for all clients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Chiropractic Assistant

Alliance Chiropractic
02.2023 - Current
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.

Health Care Assistant

Orlando Health
03.2020 - 06.2023
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Customer Service Representative

Pizza Hut
01.2019 - 01.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Philadelphia University
Philadelphia, PA

Skills

  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Scheduling appointments management

Accomplishments

  • Resolved product issue through consumer testing.

Certification

  • Certified: Medical assistant

Languages

Spanish
Native or Bilingual

Timeline

Chiropractic Assistant

Alliance Chiropractic
02.2023 - Current

Health Care Assistant

Orlando Health
03.2020 - 06.2023

Customer Service Representative

Pizza Hut
01.2019 - 01.2020

High School Diploma -

Philadelphia University

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