Vanessa Gonzalez
Dumas,TX
Summary
Dynamic Pharmacy Technician and Certified Nursing Assistant with a proven track record at Bowers Prescription Shop. Excelled in workflow optimization and team collaboration, significantly enhancing service quality. Skilled in confidentiality adherence and bilingual communication, adept at improving patient care and efficiency. Demonstrated leadership in training staff and streamlining operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Bowers Prescription Shop
05.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Certified Nursing Assistant
Dallam Hartley Counties Hospital District
11.2019 - 05.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
High School Diploma -
Dalhart High School
Dalhart, TX05-2019
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Staff leadership
- Reliable team player
- Bilingual
- Strong communication skills
- Attentive learner
- Technologically proficient
Accomplishments
- Trained 1 new pharmacy technician and currently am training a pharmacy technician trainee on pharmacy policies, procedures and best practices.
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Registered Pharmacy Technician - State Boards of Pharmacy.
Languages
Spanish
Native or Bilingual
Interests
- DIY and Home Improvement
- Learning new cooking techniques and expanding my culinary skills
- Dancing
- Music
- Reading
- Road Trips
- Personal Development and Self-Improvement
Timeline
Pharmacy Technician
Bowers Prescription Shop
05.2020 - Current
Certified Nursing Assistant
Dallam Hartley Counties Hospital District
11.2019 - 05.2020
High School Diploma -
Dalhart High School
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