Vanessa Guevara
Riverhead,NY
Summary
I am very highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
Work History
Sales Associate
Decorative Gardens Nursery
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Landscape Worker
Coastal Arbor Care
08.2023 - 02.2024
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
- Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
Assistant Manager
Friendly's Restaurant
10.2021 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Landscape Architecture
New York Institute of Art And Design
New York, NY01.2024
High School Diploma -
Riverhead Senior High School
Riverhead, NY06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Relationship Building
- Money Handling
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Decorative Gardens Nursery
04.2024 - Current
Landscape Worker
Coastal Arbor Care
08.2023 - 02.2024
Assistant Manager
Friendly's Restaurant
10.2021 - 07.2023
Landscape Architecture
New York Institute of Art And Design
High School Diploma -
Riverhead Senior High School
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