VANESSA GUZMAN

• Welcoming customers with a friendly greeting and positive attitude while directing them to the correct department.
• Getting customers paired with a Sales Representative.
• Receiving and directing phone calls to the correct person or department.
• Paging for Sales Representatives or Phone Ups.
• Marking Sales Representatives busy for their visit, creating IDS numbers, attaching the correct info into Camp and the Ups Log.
• Answer any questions customers may have to the best of my knowledge.
• Taking messages for customers and relaying them to the correct person or department.
• Signing in/out credit cards, tags, or keys for drivers.
• Scanning credit card receipts and attaching them to the corporate file.
• Keeping track of all Sales Representatives' visits and deposits for each month.
• Creating inventory packets for Sales.
• Making popcorn and cleaning the machine and pot at the end of the day.
• Providing support for my team whenever needed.
• Volunteering to help the office with organizing, filing, and anything else needed.
• Organizing and filing yellows and phone ups at the end of the day.
• Sending daily recaps at the end of the day.
• Keeping the work area clean and organized to ensure a smooth and efficient workflow.

And as of recently...

• Keeping track of new, trade, and transfer packets.
• Uploading documents into Camp, creating notes, and creating stock and key tags.
• Inputting the correct information into the Blue Screen.
• Uploading manufacturer documents to the document loader.
• Emailing DAF's to manufacturer emails.
• Emailing BOL's to Horizon or Indiana transport companies.
• Checking for recalls.

• Captured high-quality images of RVs for marketing and promotional materials.
• Created a daily list of RVs needing or missing photos and focused more on higher-priority units.
• Uploaded pictures to Interact/HUB.
• Being observant and always updating Interact/HUB when needed.
• Following up with the corporate photographer in anything she instructed me to do.

• Provided exceptional customer service, ensuring positive experiences and repeat business.
• Operated ice cream machines and equipment efficiently to maintain product quality.
• Assisted in inventory management by tracking stock levels and replenishing supplies as needed.
• Maintained cleanliness and organization of the work area to comply with health standards.
• Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
• Worked front counter, drive-thru, and other areas.
• Took orders, prepared meals, and collected payments.
• Worked well with teammates and accepted coaching from the management team.
• Cleaned and maintained all areas of the ice cream parlor to promote a clean image.
• Became familiar with products to answer questions and make suggestions.
• At the end of my shift, everything was clean, organized, and restocked for the morning crew before locking up.

• Assisted customers with product selections and provided exceptional service to enhance shopping experience.
• Maintained organized inventory by accurately restocking shelves and ensuring product availability.
• Operated point-of-sale system efficiently, processing transactions and managing cash register operations.
• Collaborated with team members to improve store layout and visual merchandising for optimal customer engagement.
• Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
• Increased customer satisfaction by providing efficient and friendly service while handling transactions.