Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events. Dedicated admin with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Hi, I’m
Vanessa Hill
Dallas,TX
Summary
Overview
10
years of professional experience
Work History
Aloha management groupDallas, TX
Administrative Assistant
10.2023 - Current
Job overview
- Handled confidential documents in an organized fashion according to established protocol.
- Processed invoices for payment using accounting software applications.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Scheduled appointments, meetings and events for management staff.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
PennyMac Financial ServicesPlano, TX
CSR
01.2023 - 10.2023
Job overview
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Made outbound calls to obtain account information.
- Updated job knowledge by participating in educational opportunities.
Advance Call Center TechnologiesDallas, TX
Supervisor
11.2020 - 11.2022
Job overview
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Responded to customer questions regarding products, prices and availability.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Bright HorizonsPlano, TX
Childcare Provider
04.2018 - 07.2020
Job overview
- Encouraged positive interactions between children by providing supervision at all times.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Sanitized toys and tables to maintain clean, safe environment.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Guided children through engaging and productive activities to foster fun learning environment.
Teleperformance USADallas, TX
CSR
04.2014 - 01.2015
Job overview
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Handled customer inquiries and complaints in a timely manner.
- Updated job knowledge by participating in educational opportunities.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted available products and services to customers during service, account management and order calls.
- Consulted with customers regarding needs and addressed concerns.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Sachse HighschoolSachse, TX
High School Diploma
06-2007
University Overview
Skills
- Database Management
- Clerical Support
- Research
- Filing
- Workflow Optimization
- Appointment Scheduling
- Bookkeeping
Timeline
Administrative Assistant
Aloha management group
10.2023 - Current
CSR
PennyMac Financial Services
01.2023 - 10.2023
Supervisor
Advance Call Center Technologies
11.2020 - 11.2022
Childcare Provider
Bright Horizons
04.2018 - 07.2020
CSR
Teleperformance USA
04.2014 - 01.2015
Sachse Highschool
High School Diploma