VANESSA JAVIER
Queens,NY
Summary
Healthcare Operations Professional with 10+ years of experience in patient access, practice management, scheduling operations, and workflow optimization within large healthcare systems. Expertise in Epic scheduling platforms, supporting high-volume ambulatory and multi-specialty practices. Proven ability to improve operational efficiency, optimize provider utilization, enhance patient access, and coordinate cross-functional initiatives across clinical and administrative teams. Skilled in workflow analysis, process improvement, data integrity, system implementation support, and revenue cycle operations. Recognized for driving operational excellence, resolving complex scheduling challenges, and delivering exceptional patient and provider support in fast-paced healthcare environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant II Hematology Oncology
Icahn School of Medicine at Mount Sinai
New York
04.2022 - Current
- Managed complex patient scheduling, coordinating high-volume ambulatory visits, procedures, and provider schedules while ensuring optimal patient access and continuity of care.
- Administered and maintained Epic scheduling templates, optimizing provider utilization, reducing scheduling gaps, and improving workflow efficiency across multiple departments.
- Collaborated with physicians, clinical staff, and administrative teams to align scheduling capacity with patient demand and organizational goals.
- Analyzed scheduling and operational data to identify process improvement opportunities, enhance resource utilization, and streamline patient access workflows.
- Maintained accurate patient records and documentation, ensuring compliance with healthcare regulations, organizational policies, and data integrity standards.
- Coordinated administrative functions and daily practice operations to improve office efficiency, support clinical workflows, and enhance the overall patient experience.
- Demonstrated strong expertise in healthcare operations, EHR management, data accuracy, cross-functional collaboration, and process improvement within fast-paced healthcare environments.
- Managed correspondence and communication between faculty, staff, and external stakeholders effectively.
Administrative Medical Coordinator Orthopedics
New York-Presbyterian Hospital
Queens
11.2018 - 10.2021
- Scheduled follow-up appointments and managed medical records requests, ensuring continuity of care and timely communication with patients and providers.
- Processed and maintained HIPAA-sensitive documentation and institutional forms with attention to accuracy and confidentiality.
- Assisted with insurance verification and claims preparation to support billing operations and accelerate reimbursement.
- Trained and mentored on scheduling workflows and system usage, improving onboarding efficiency and consistency
- Quickly learned Epic workflows during system transition and supported team members in adapting to new processes
Office Manager
Dr. Rhee Jai Cardiology
04.2011 - 09.2018
- Managed daily operations of a busy cardiology practice, including patient scheduling, billing coordination, and front-office patient relations.
- Supervised and trained a team of five staff to maintain efficient workflows and deliver high-quality patient service.
- Assisted with cardiovascular diagnostic testing (Holter monitoring, stress tests, echocardiograms, PAD testing) and ensured proper patient preparation and documentation.
- Oversaw scheduling strategy and patient flow for a high-volume cardiology practice Managed provider calendar to maximize patient access and minimize scheduling gaps
- Monitored billing and claims data to identify delays and improve reimbursement timelines
- Coordinated patient scheduling and follow-up procedures, enhancing appointment management.
Education
Bachelor of Science - Human Relations
CUNY School of Professional Studies
New York, NYAssociate of Applied Science - Liberal Arts and Sciences
Queensborough Community College
Queens, NYEmergency Medical Technician -
Queensborough Community College EMT Certification
Queens, NYSkills
- Epic (Registration, Scheduling, Billing, Template Build )
- Data Tracking & Reporting
- Training & Onboarding
- Cross-Functional Collaboration
- Resource Utilization
- Office administration
Certification
- Former Emergency Medical Technician (EMT) with experience in BLS, patient care, assessment, documentation, and coordination within fast-paced healthcare environments.
LANGUAGES
English (Native)
Spanish (Fluent)
Timeline
Administrative Assistant II Hematology Oncology
Icahn School of Medicine at Mount Sinai
04.2022 - Current
Administrative Medical Coordinator Orthopedics
New York-Presbyterian Hospital
11.2018 - 10.2021
Office Manager
Dr. Rhee Jai Cardiology
04.2011 - 09.2018
Bachelor of Science - Human Relations
CUNY School of Professional Studies
Associate of Applied Science - Liberal Arts and Sciences
Queensborough Community College
Emergency Medical Technician -
Queensborough Community College EMT Certification