Vanessa Jean Noel
Fort Lauderdale
Summary
Accomplished professional with expertise in customer service and schedule management, Well qualified, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Dispatcher
Lindstrom Air Conditioning
03.2024 - Current
- Coordinated daily schedules for technicians, optimizing route efficiency and minimizing downtime.
- Managed incoming service requests, prioritizing urgent issues to enhance customer satisfaction.
- Utilized dispatch software to track job status and communicate with field personnel in real-time.
- Implemented process improvements that reduced response times and streamlined operations.
Customer Service Representative
Superior Fence & Rail Inc.
06.2022 - 10.2022
- Resolved customer inquiries via phone and email, ensuring prompt and accurate information delivery.
- Assisted customers with product selection and order placement, enhancing overall satisfaction.
- Managed customer complaints effectively, leading to improved service recovery processes.
- Collaborated with team members to streamline communication between sales and installation departments.
Account Manager
Nationwide Move Management
02.2018 - 02.2022
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Coordinated timelines and logistics for seamless relocation processes.
- Analyzed client needs to create tailored moving solutions that exceeded expectations.
- Led cross-functional teams to optimize operational efficiency and service delivery.
Education
No Degree -
Florida Atlantic University
Boca Raton, FLSkills
- Customer service
- Data entry
- Schedule management
- Route planning
- Decision-making
- Active listening
- Dispatch software
- Time management
- Problem-solving
Timeline
Dispatcher
Lindstrom Air Conditioning
03.2024 - Current
Customer Service Representative
Superior Fence & Rail Inc.
06.2022 - 10.2022
Account Manager
Nationwide Move Management
02.2018 - 02.2022
No Degree -
Florida Atlantic University