Vanessa Jimenez
Bronx,NY
Summary
Experienced with medical office administration, ensuring smooth daily operations and patient flow. Utilizes medical terminology and electronic health record systems to maintain organized and accurate information. Knowledge of patient scheduling, insurance verification, and confidentiality protocols.
Overview
8
8
years of professional experience
Work History
FGP Medical Secretary
NYU Langone Health
New York, NY
01.2026 - Current
- Manage patient scheduling and appointment coordination using EPIC systems.
- Responsible for Pre-Authorizations for hyaluronic injections. Arrange peer to peer/appeals or reconsiderations for MRI denials.
- Assist orthopedics providers with administrative tasks, improving overall team productivity.
- Post patient-appointment, coordinates inter-departmental scheduling for specialist visits, scans and procedures in accordance with insurance coverage,
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Keep information confidential and followed HIPAA guidelines to maintain patient trust.
- Answer phone calls and messages for Dr. Viany Aggarwal, Dr. Jadie De Tolla and Dr. Matthew Apicella. Medical facility, concussion center, scheduling appointments, and handling patient inquiries.
- Answer all in basket messages /inquiries from patients and staff. Handle all emails and fax corresponds.
FGP Secretary I-Intake/Scheduler
NYU Langone Health
New York, NY
01.2023 - 01.2026
- Greeting and checking in and out patients performing intake functions including registration, updating information, and co-payment collection.
- Monitors department appointment (DAR) for checkmate, appointment notes, and insurance flags. Gathers all patients demographics, obtains insurance cards, ID, verify insurance eligibility.
- Scans all necessary documents into Epic. Schedules post op appointments and follow ups for visits. Scrub providers schedule and contact patients. Monitors and completes assigned administrative in basket messages in a timely manner.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Helped trained new front desk staff on office procedures and Epic system, fostering a knowledgeable team environment.
Accounting Clerk (Patient Financial Services Dept)
Mount Sinai Hospital
New York, NY
11.2021 - 06.2022
- Responded to patient calls and emails correspondence regarding billing issues, changing primary and secondary insurance accordingly.
- Rebilling insurances and bill canceling. Request medical records and communicate correspondence with the inter-office department.
- Worked daily with Eagle, Epic, Cerner, On trace, Passport (Insurance verification) and various insurance websites. Reconciled vendor accounts monthly for both MSH and MSQ. Worked in Revfinder, Rtech monthly payments reports. Created invoices for commissions for MSH and MSQ vendors.
- Collaborated with various departments to resolve billing inquiries, promoting effective communication across teams.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
Gallery Host/Housekeeping Supervisor
Hyatt Place Hotel
New York, NY
02.2021 - 07.2021
- Greeted, registered and assigned rooms to guests. Verified guests credit and established payment methods. Entered new reservations for guests using Hyatt Hotels PMS systems.
- Assisted in the breakfast area. Prepared room assignments for the day for all room attendants. Inspected all assigned guest rooms and ensured rooms were up to Hyatt standards.
- Maintained departmental key control. Reported all unsatisfactory conditions to room attendants and houseman's. Planned and coordinated work schedules and assigned housekeeping staff to the established work area.
- Monitored guest feedback to identify areas for service improvement and implemented solutions.
- Trained and mentored team members on best practices for cleaning processes and safety protocols.
Revenue Coordinator
Highgate Hotels (Park Lane Hotel)
New York, NY
04.2018 - 06.2020
- Answered all guest inquiries, assisted with confirming and modifying guest reservations and sale calls.
- Correspond to all emails from guests, FIT’s, TBI and within departments. Handled all directing booking, VIP, packages and discounts and FIT’s into PMS hotel systems.
- Communicated and worked closely with the Sales Department, Reservation Manager and my Director of Revenue, concerning group bookings, updating rooming list, and carefully reviewing cut-off dates and guest complaints.
- Assisted in gathering revenue daily reports. Assured that all special notes, tracing for guests and VIP reservations were entered and addressed accurately.
- Effectively communicated with guests about payment needs and kept updated, detailed and accurate ledgers.
Education
Diploma -
Dewitt Clinton H.S.
Bronx, NY06-1995
Skills
- Communication
- Management
- Detail-oriented
- Accuracy
- Flexibility
- Leadership
- Computer Proficiency
- Problem Solving
- Multitasking
- Organizational
- Telephone Etiquette
- Medical terminology
- Patient scheduling
- Customer service
- HIPAA compliance
- Insurance authorizations
- UB-92 billing forms
- ICD-10 coding
- Adaptable to change
LANGUAGES
Spanish
Native or Bilingual
Timeline
FGP Medical Secretary
NYU Langone Health
01.2026 - Current
FGP Secretary I-Intake/Scheduler
NYU Langone Health
01.2023 - 01.2026
Accounting Clerk (Patient Financial Services Dept)
Mount Sinai Hospital
11.2021 - 06.2022
Gallery Host/Housekeeping Supervisor
Hyatt Place Hotel
02.2021 - 07.2021
Revenue Coordinator
Highgate Hotels (Park Lane Hotel)
04.2018 - 06.2020
Diploma -
Dewitt Clinton H.S.