Vanessa Keener
Little Rock,AR
Summary
Goal-oriented Manager with distinguished experience in the banking industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
Arvest Bank
07.2021 - Current
- Support the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Train and developed new team members in alignment with branch service standards and objectives.
- Monitor daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversee successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Enhance customer satisfaction by providing exceptional service and addressing concerns promptly.
- Manage risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Collaborate with other departments within bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
- Supervise team of six branch employees, craft recommendations regarding performance evaluations.
Package Handler
UPS
04.2018 - 06.2023
- Intercept packages
- Isolate next day air packages.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Billing Operations Specialist
Centene Corporation
09.2016 - 03.2021
- Collaborate with internal team and external client to research and resolve any disputes or discrepancies in billed amounts and/or payment transactions
- Prepare timely and accurate billing for external clients
- Document all collections efforts and transaction records
- Reconcile member accounts as needed
- Prepare bad debt write-off as needed
- Research and process refunds as needed
- Maintain low volume in assigned error queues within billing system
- Process lockbox mail payments to member accounts daily (stretch assignment)
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Collected, arranged, and input information into database system.
Customer Service Representative
Iberia Bank
10.2015 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Financial Services Rep III
Simmons First Bank
09.2014 - 08.2015
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Identified opportunities to cross-sell products, resulting in increased revenue for bank.
Inventory/Materials Assistant Sr.
Lockheed Martin Corporation
04.2012 - 08.2014
- Enhanced workplace safety with thorough inspections and adherence to company protocols.
- Used SAP to monitor shrinkage, location codes, cycle counting, and inventory management reports
- Maintained accurate inventory counts for multiple inventory locations and reported on inventory to minimize outages
- Compiled records regarding quantity and cost, as well as type of materials received, in stock, or issued to determine irregularities.
- Requisitioned needed supplies
- Inspected articles and rejected defective ones
- Prepared inventory records and reports as well as investigated discrepancies in stock counts
- Facilitated in other departments as necessary.
Education
Associate of Science - Business Administration And Management
Southern Arkansas University
Magnolia, AR05.2011
Skills
- Operations Management
- Team Development
- Risk Management
- Regulatory Compliance
- Sales management
- Branch Operations Management
- Coaching and Mentoring
- Interviewing and Hiring
- Performance Reviews
- Sales professional
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPersonal development programsPaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Branch Manager
Arvest Bank
07.2021 - Current
Package Handler
UPS
04.2018 - 06.2023
Billing Operations Specialist
Centene Corporation
09.2016 - 03.2021
Customer Service Representative
Iberia Bank
10.2015 - 09.2016
Financial Services Rep III
Simmons First Bank
09.2014 - 08.2015
Inventory/Materials Assistant Sr.
Lockheed Martin Corporation
04.2012 - 08.2014
Associate of Science - Business Administration And Management
Southern Arkansas University
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