VANESSA KELLY
Lawrenceville,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
ADULT PROTECTIVE SERVICES – CASE MANAGER 2 (CM 2)
Georgia Department of Human Services
Lawrenceville, GA
08.2024 - Current
- Conduct initial investigations involving allegations of abuse, neglect, self-neglect, and exploitation of vulnerable adults.
- Assess client risk and implement appropriate interventions to promote safety and well-being.
- Provide follow-up services, consultations, and coordinate community resources to stabilize situations and prevent recurrence.
- Maintain accurate case documentation and complete investigative reports within established standards of promptness.
- Provide operational support and professional guidance to case managers and investigators across multiple districts and counties.
- Collaborate with supervisors and fellow investigators by sharing knowledge, assisting with case-related concerns, and providing support with complex situations.
- Demonstrate leadership, initiative, sound judgment, and teamwork by assisting colleagues and supporting regional operations beyond assigned caseload responsibilities.
- Educated clients regarding guardianship procedures.
REAL ESTATE AGENT
Virtual Properties Realty
Lawrenceville, GA
10.2019 - 10.2024
- Guided clients through buying, selling, and renting residential properties to ensure smooth transactions and satisfaction.
- Generated prospective client leads through strategic telephone calls, door-to-door outreach, social media engagement, and in-person networking events.
- Provided exceptional customer service to enhance client relationships and foster loyalty.
- Prepared written contracts and bills of sale.
PUBLIC HEALTH ADVISOR CONTRACTOR
Centers for Disease Control and Prevention (CDC) – CADUCEUS Healthcare Inc.
Atlanta, GA
11.2022 - 05.2023
- Conducted active surveillance and screening interviews to support epidemiologic monitoring and prevention of Ebola and COVID-19 at Hartsfield-Jackson International Airport.
- Provided public health consultation support to CDC’s Division of Global Migration and Quarantine.
- Collected and documented data through interviews and observations of international travelers using the Quarantine Activity Reporting System (QARS) and related CDC analytic tools.
- Managed illness response during public health emergencies to ensure non-public health risk.
- Educated public on communicable diseases, outbreak response, and prevention strategies to enhance community health awareness.
- Prepared active surveillance, illness/death, inquiry/consultation, and end-of-shift reports
- Executed and issued holds and clearances for biological and animal importation shipments.
- Performed daily Personal Protective Equipment (PPE) donning and doffing practices.
- Protected Personally Identifiable Information (PII) in accordance with agency policy.
- Provided customer service to the public, addressing inquiries and concerns related to public health protocols.
COMMUNITY SUPERVISION OFFICER II
Georgia Department of Community Supervision
Atlanta, GA
01.2011 - 09.2019
- Conducted face-to-face interactions with offenders and their families in field, office, jail, and courtroom settings.
- Prepared pre-sentence investigation reports and compiled supporting information for assigned judges.
- Facilitated legal processes by issuing warrants and filing reports.
- Administered drug screens to offenders.
- Performed arrests and managed a high-volume caseload.
- Provided responsive customer service to the public, addressing inquiries and concerns related to community supervision.
Education
Bachelor of Science - Behavioral Science
Mercy College
Dobbs Ferry, NY05-2009
Skills
- Cross-District Operational Support
- Caseload management
- Leadership and teamwork
- Problem-solving skills
- Adaptability skills
- Active listening
Timeline
ADULT PROTECTIVE SERVICES – CASE MANAGER 2 (CM 2)
Georgia Department of Human Services
08.2024 - Current
PUBLIC HEALTH ADVISOR CONTRACTOR
Centers for Disease Control and Prevention (CDC) – CADUCEUS Healthcare Inc.
11.2022 - 05.2023
REAL ESTATE AGENT
Virtual Properties Realty
10.2019 - 10.2024
COMMUNITY SUPERVISION OFFICER II
Georgia Department of Community Supervision
01.2011 - 09.2019
Bachelor of Science - Behavioral Science
Mercy College