Vanessa Kilzi
Caldwell,ID
Summary
Dynamic and detail-oriented professional with extensive experience at Providence St. Joseph Medical Center. Proven ability in customer support and data entry, utilizing Epic and Meditech systems. Recognized for reducing call handling time while enhancing patient satisfaction. Bilingual communicator adept at collaborating with healthcare teams to optimize service delivery.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Providence St. Joseph Medical Center
Brea, CA
09.2020 - 06.2025
- Managed high-volume inbound calls, providing accurate information to patients and resolving inquiries efficiently.
- Documented patient interactions in electronic health record systems, ensuring data accuracy and confidentiality compliance.
- Collaborated with healthcare teams to streamline communication processes, enhancing patient support services.
- Schedule patients for appointments with in various departments
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Therapeutic Room Assistant/ Therapeutic Apherisis
City of Hope National Medical Center
Duarte, CA
10.2019 - 01.2020
- Assisted with patient care, ensuring comfort and safety in alignment with hospital protocols.
- Collaborated with healthcare team to streamline room preparation and patient admissions.
- Managed inventory of medical supplies, optimizing availability for clinical staff.
- Maintained cleanliness and organization of patient rooms, adhering to infection control standards.
- Coordinate and schedule patient appointments
- Daily logs
Data Processing Clerk
City of Hope Medical Center
Arcadia, CA
04.2017 - 10.2019
- Processed patient data accurately using electronic health record systems.
- Collaborated with healthcare teams to ensure timely data entry and retrieval.
- Reviewed and verified data for consistency and accuracy across multiple records.
- Implemented quality control measures to enhance data integrity and reliability.
- New patient registration
- Enter and review daily charge tickets
Data Entry Clerk/Insurance Verification Specialist
Congress Medical Group
Pasadena, CA
02.2014 - 03.2017
- Processed patient data with accuracy and attention to detail.
- Managed electronic health records using advanced database software.
- Ensured timely entry of medical codes and billing information.
- Collaborated with healthcare professionals to verify patient information.
Education
CNA, HHA Certificate - Certified Nursing Assistant
Windsors School of Nursing
Walnut, CA01-2009
No Degree - Medical Administrative Assistant
Bryman College
CA03-2000
High School Diploma -
Alhambra High School
Alhambra, CA01-1999
Skills
- Epic
- Excel
- Meditech
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Bilingual
Languages
Spanish
Full Professional
Timeline
Call Center Representative
Providence St. Joseph Medical Center
09.2020 - 06.2025
Therapeutic Room Assistant/ Therapeutic Apherisis
City of Hope National Medical Center
10.2019 - 01.2020
Data Processing Clerk
City of Hope Medical Center
04.2017 - 10.2019
Data Entry Clerk/Insurance Verification Specialist
Congress Medical Group
02.2014 - 03.2017
CNA, HHA Certificate - Certified Nursing Assistant
Windsors School of Nursing
No Degree - Medical Administrative Assistant
Bryman College
High School Diploma -
Alhambra High School