Vanessa Lambert
New York,NY
Summary
Dedicated medical professional with a strong background in medical office administration and appointment management. Proven ability to implement process improvements, reduce wait times, and foster collaboration among healthcare teams for optimal patient care.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Lead Medical Assistant
Mount Sinai Selikoff Centers for Occupational Health
New York, NY
09.2023 - 01.2026
- Oversaw daily operations of medical assistance team, ensuring compliance with healthcare regulations.
- Trained and mentored junior medical assistants, enhancing team performance and patient care standards.
- Implemented process improvements to streamline patient intake and appointment scheduling workflows.
- Collaborated with physicians to coordinate patient care plans, improving communication and service delivery.
- Managed electronic health records system, maintaining accuracy and confidentiality of patient information.
- Managed scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Processed insurance claims efficiently, ensuring accurate billing and minimizing discrepancies.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered patients and completed associated paperwork for accurate records.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Medical Office Assistant
Institute of Family Health
New York, NY
12.2021 - 09.2023
- Managed patient scheduling to optimize office workflow and reduce appointment wait times.
- Facilitated communication between patients and healthcare providers, ensuring clarity in treatment plans.
- Processed insurance claims with attention to detail, improving reimbursement timelines and accuracy.
- Assisted with electronic health record maintenance, enhancing data retrieval efficiency for clinical staff.
- Implemented patient follow-up procedures, increasing compliance with recommended treatments and appointments.
- Updated patient information and insurance details for accurate electronic medical records.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered patients and completed associated paperwork for accurate records.
Education
Bachelor of Science - Health Services Administration
Lehman College
Bronx, NY06-2023
Associate of Applied Science - Aging Health Studies
Hostos Community College
Bronx, NY01-2020
Medical Assistant - Medical Assistant
Sanford–Brown
New York06-2009
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Scheduling and appointment management
- Medical office administration
- Patient care coordination
- Data entry
- Case management
- Customer relationship management (CRM)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Medical Assistant
Mount Sinai Selikoff Centers for Occupational Health
09.2023 - 01.2026
Medical Office Assistant
Institute of Family Health
12.2021 - 09.2023
Bachelor of Science - Health Services Administration
Lehman College
Associate of Applied Science - Aging Health Studies
Hostos Community College
Medical Assistant - Medical Assistant
Sanford–Brown