Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Laurent

Coral Springs

Summary

Proven in enhancing customer satisfaction, I excelled in roles at McDonald's and other companies, mastering cash handling and fostering team collaboration. Achieved high accuracy in transactions, significantly boosting repeat business. My blend of patience and operational efficiency underscores a commitment to service excellence and workplace positivity.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

9
9
years of professional experience

Work History

Cashier

JCPenney
12.2024 - Current
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Cashier

Sam's Club
12.2021 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Shift Manager

McDonald's
06.2020 - 12.2021
  • Implemented customer feedback initiatives for improved service quality.
  • Scheduled staff shifts to maintain optimal coverage during peak hours.
  • Led team to achieve high levels of employee morale by fostering positive work environment.
  • Conducted safety inspections to ensure compliance with health regulations.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Cashier

McDonald's
05.2016 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate Degree In Nursing - Nursing

Broward College
Fort Lauderdale, FL

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality

Languages

Haitian creole
Native or Bilingual

Timeline

Cashier

JCPenney
12.2024 - Current

Cashier

Sam's Club
12.2021 - 07.2024

Shift Manager

McDonald's
06.2020 - 12.2021

Cashier

McDonald's
05.2016 - 12.2021

Associate Degree In Nursing - Nursing

Broward College
Vanessa Laurent