VANESSA LONDONO
Lawrenceville,GA
Summary
Demonstrated motivation and professionalism as a bilingual customer service specialist, consistently delivering exceptional service and efficiently resolving customer concerns.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Atlanta Womens Obgyn
01.2025 - Current
- Greeted patients and managed front desk operations efficiently.
- Handled appointment scheduling using electronic health record systems.
- Assisted in patient check-in processes, ensuring accuracy of information.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Maintained organized patient files and ensured compliance with privacy regulations.
- Coordinated communication between patients and medical professionals effectively.
- Processed insurance verifications to facilitate smooth patient visits.
HR Administrator
Pace-O-Matic
01.2023 - 2025
- Coordinated and managed the recruitment process
- Facilitated employee onboarding and offboarding
- Maintained accurate and confidential employee records including personal information, performance evaluations, promotions, etc.
- Developed, updated, and communicated HR policies and procedures to ensure compliance with company standards and legal requirements.
- Provided general administrative support to the HR department including scheduling meetings, preparing documents, and managing correspondence.
Executive Assistant
Pace-O-Matic
01.2021 - 01.2023
- Managed calendars, scheduled appointments, and arranged meetings and travel arrangements.
- Processed and tracked expenses and budgets, ensuring accuracy and timely processing of invoices and reimbursements.
- Provided exceptional customer service when handling inquiries and requests from clients and stakeholders.
- Handled confidential documents and maintained their proper organization.
Account Manager
Kids R Kids
01.2018 - 01.2021
- Maintained account records and prepared required documentation, ensuring all information was accurate and organized.
- Identified, researched, and resolved billing variances to maintain system accuracy.
- Contacted clients with past due accounts to formulate payment plans.
Teacher
Kids R Kids Learning Academy
05.2015 - 05.2020
- Developed engaging lesson plans that fostered creativity and critical thinking in young learners.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with parents to support students' academic and emotional development.
- Utilized educational technology tools to enhance interactive learning experiences.
Barista
Starbucks
10.2010 - 05.2015
- Crafted high-quality beverages following standardized recipes and procedures.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Maintained cleanliness and organization of workstations to ensure safety and efficiency.
- Operated espresso machines and other brewing equipment proficiently for consistent drink quality.
Education
Bachelor of Science - Nursing
Georgia Gwinnett College
Lawrenceville, GA04.2026
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Recruitment and talent acquisition
- Employee onboarding and offboarding
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Atlanta Womens Obgyn
01.2025 - Current
HR Administrator
Pace-O-Matic
01.2023 - 2025
Executive Assistant
Pace-O-Matic
01.2021 - 01.2023
Account Manager
Kids R Kids
01.2018 - 01.2021
Teacher
Kids R Kids Learning Academy
05.2015 - 05.2020
Barista
Starbucks
10.2010 - 05.2015
Bachelor of Science - Nursing
Georgia Gwinnett College