Vanessa Lopez
Wellington,FL
Overview
10
10
years of professional experience
Work History
Broker Manager
CGI REALTY
01.2016 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Timeshare Sales Representative
Westgate Resorts
01.2015 - 01.2016
- Reached or exceeded sales quotas and preset personal performance goals.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
Front Desk Receptionist
Marriott
08.2013 - 01.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Olympia High School
Orlando, FL05.2012
Skills
- Customer Needs Assessments
- Overseeing Logistics
- Expanding Territories
- Internal Audits
- Budget Tracking
- Customer Satisfaction
- CRM Tracking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Broker Manager
CGI REALTY
01.2016 - Current
Timeshare Sales Representative
Westgate Resorts
01.2015 - 01.2016
Front Desk Receptionist
Marriott
08.2013 - 01.2015
High School Diploma -
Olympia High School