Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Lopez

Wellington,FL

Overview

10
10
years of professional experience

Work History

Broker Manager

CGI REALTY
01.2016 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Monitored office workflow and administrative processes to keep operations running smoothly.

Timeshare Sales Representative

Westgate Resorts
01.2015 - 01.2016
  • Reached or exceeded sales quotas and preset personal performance goals.
  • Guided sales prospects on resort property tours and followed up with targeted sales presentations.
  • Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
  • Developed top-tier negotiating skills and turned customer objections into sales opportunities.

Front Desk Receptionist

Marriott
08.2013 - 01.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

High School Diploma -

Olympia High School
Orlando, FL
05.2012

Skills

  • Customer Needs Assessments
  • Overseeing Logistics
  • Expanding Territories
  • Internal Audits
  • Budget Tracking
  • Customer Satisfaction
  • CRM Tracking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Broker Manager

CGI REALTY
01.2016 - Current

Timeshare Sales Representative

Westgate Resorts
01.2015 - 01.2016

Front Desk Receptionist

Marriott
08.2013 - 01.2015

High School Diploma -

Olympia High School

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Vanessa Lopez