Vanessa Lujano
Garden,California
Summary
Proven expertise in disability awareness and safety protocols, demonstrated through impactful service at ERMC Aviation. Excelled in enhancing customer satisfaction and resolving complex issues at Wicked Temptations, showcasing exceptional problem-solving and communication skills. Achieved significant improvements in passenger experience and operational efficiency.
Overview
12
12
years of professional experience
Work History
Wheelchair Agent
ERMC Aviation
05.2023 - Current
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Liaised with airline agents to check-in passengers.
- Located and read airport monitors to determine arrival and departure information.
Customer Service Representative
Wicked Temptations
09.2012 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Leuzinger High School
Lawndale, CA2010
Skills
- Route Planning
- Safety awareness
- Disability Awareness
- Reservation Processing
- Boarding gate procedures
- Check-in procedures
- Baggage handling
Timeline
Wheelchair Agent
ERMC Aviation
05.2023 - Current
Customer Service Representative
Wicked Temptations
09.2012 - 05.2022
Leuzinger High School
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