Emma Mena Chavez
Miami,FL
Summary
Proven to enhance travel and hospitality experiences, I leveraged professionalism and route planning to exceed expectations at Direct Airline Services. My commitment to safety awareness and cross-cultural sensitivity significantly improved service delivery, maintaining impeccable environments and ensuring efficient, respectful interactions.
Overview
11
11
years of professional experience
Work History
Wheelchair Agent
Direct Airline Services
09.2018 - Current
- Facilitated smooth travel experiences by providing exceptional customer service and addressing individual needs.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
- Accurately documented each assisted passenger''s information, maintaining organized records and ensuring timely billing of services rendered.
Housekeeper
Stanton Memorial Baptist Church
01.2014 - Current
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Bachelor of Arts - Teacher Education, Multiple Levels
Latin University of Costa Rica
Limon, Costa Rica07.2002
Skills
- Safety awareness
- Route Planning
- Professionalism and Courtesy
- Cross-cultural sensitivity
Languages
Spanish
Native or Bilingual
Timeline
Wheelchair Agent
Direct Airline Services
09.2018 - Current
Housekeeper
Stanton Memorial Baptist Church
01.2014 - Current
Bachelor of Arts - Teacher Education, Multiple Levels
Latin University of Costa Rica
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