Mustafa Hamad
Louisville,KY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Wheelchair Agent
G2 Secured Staff
08.2024 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
Data Entry Supervisor
Kentucky Health Department
12.2016 - 07.2020
- Reduced data entry errors, ensuring thorough verification of entered information against source documents.
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
- Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members.
- Provided daily supervision, feedback and oversight to direct reports.
Security Officer
G4S Secure Solutions
08.2015 - 02.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
QC Inspector
UPS
11.2011 - 08.2015
- Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
- Inspected products, components, and materials for defects and compliance with tolerance standards.
- Improved product quality by conducting thorough inspections and identifying nonconformances.
- Documented findings and generated reports with data and recommendations.
- Proposed and implemented improvements to reduce errors and rejected items.
Education
GED -
Jefferson Community And Technical College
Louisville, KY05-2019
Skills
- Disability awareness
- Safety awareness
- Professionalism and courtesy
- Route planning
- Boarding gate procedures
- FAA regulations
- Language proficiency
- Safety monitoring
- Attention to detail
- Documentation skills
Certification
- Professional Aviation Maintenance Association (PAMA) Membership - Professional Aviation Maintenance Association.
Languages
Arabic
Full Professional
Turkish
Professional Working
Timeline
Wheelchair Agent
G2 Secured Staff
08.2024 - Current
Data Entry Supervisor
Kentucky Health Department
12.2016 - 07.2020
Security Officer
G4S Secure Solutions
08.2015 - 02.2018
QC Inspector
UPS
11.2011 - 08.2015
- Professional Aviation Maintenance Association (PAMA) Membership - Professional Aviation Maintenance Association.
GED -
Jefferson Community And Technical College
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