Ingri Martinez
Alexandria,VA
Summary
Dynamic and customer-focused professional with extensive experience in hospitality, notably at Outback Steakhouse. Proven ability to enhance guest satisfaction through strong multitasking and effective communication. Skilled in managing high-pressure situations while maintaining a positive atmosphere, contributing to team success and operational efficiency.
Overview
9
9
years of professional experience
Work History
Restaurant Hostess
Outback Steakhouse
06.2022 - 05.2023
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Restaurant Hostess
Glory Days Grill
01.2020 - 05.2020
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Sales Associate
Party City
02.2021 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prep Cooking
Chili's Restaurant
03.2014 - 09.2017
- Prepared fruits and vegetables by washing, peeling, and cutting.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Languages
Spanish
Elementary
Timeline
Restaurant Hostess
Outback Steakhouse
06.2022 - 05.2023
Sales Associate
Party City
02.2021 - 04.2021
Restaurant Hostess
Glory Days Grill
01.2020 - 05.2020
Prep Cooking
Chili's Restaurant
03.2014 - 09.2017
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