Vanessa Massey
Menlo,GA
Summary
Detail-oriented Accounts Receivable Specialist skilled in accurate payment posting and invoicing. Proven ability to enhance customer relations through effective communication and support.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Specialist
American Roofing Company
Summerville, GA
09.2022 - 06.2026
- Assisted 150 customers each week via phone, email, and text to clarify invoice details. Supported customer understanding of invoices through effective communication.
- Processed and reconciled over 300 invoices monthly to ensure timely payments.
- Processed over the phone payments and walk-in payments.
- Implemented automated billing systems, increasing efficiency in accounts receivable processes.
- Analyzed payment trends to identify and address discrepancies proactively.
- Collaborated with sales team to resolve customer billing inquiries effectively.
- Documented all received payments in QuickBooks to ensure accurate financial records.
- Executed check deposits into bank account.
- Oversaw management of all finance accounts and processed funding for each finance project.
Pre-Certification Coordinator
AmeriBen
Boise, ID
08.2021 - 09.2022
- Coordinated pre-certification processes to ensure timely approvals and compliance with company policies.
- Reviewed and analyzed incoming pre-certification requests for accuracy and completeness.
- Communicated effectively with healthcare providers to gather necessary documentation for pre-certifications.
- Streamlined workflows by implementing standard operating procedures for pre-certification tasks.
- Trained new team members on pre-certification protocols and software systems used in the process.
- Managed a high volume of cases simultaneously while maintaining strict attention to detail and adherence to deadlines.
Paraprofessional Teacher / Substitute Teacher
Chattooga County Schools
Summerville, GA
10.2018 - 08.2020
- Supported instructional activities by assisting teachers in classroom management and lesson implementation.
- Facilitated individualized education plans (IEPs) by collaborating with educators to meet student needs.
- Monitored student progress, providing feedback and support to enhance learning outcomes.
- Developed and maintained positive relationships with students, fostering an inclusive learning environment.
- Assisted struggling students through one-on-one tutoring sessions, resulting in improved academic performance.
FR Lab Tech
Mount Vernon Mills
Trion, GA
08.2014 - 10.2018
- Conducted routine tests on textile samples to ensure quality and compliance with industry standards.
- Operated laboratory equipment including for accurate analysis.
- Trained junior technicians on laboratory procedures, enhancing team efficiency and knowledge retention.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Documented test results meticulously, maintaining detailed records for traceability and regulatory compliance.
- Collaborated with production teams to identify and address quality control issues promptly.
Pet Counselor
Petland
Rome, GA
08.2013 - 06.2014
- Educated customers on pet care and product selection to enhance ownership experience.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Assisted clients in selecting the right pet for their lifestyle, ensuring a successful adoption process.
Education
No Degree - Early Childhood Care And Education
Gadsden State Community College
Gadsden, AL12.2019
High School Diploma -
Chattooga High School
Summerville05.2012
Skills
- Aging reports analysis
- Accurate payment posting
- Data inputting
- Credit and collections
- Strong client relations skills
- Customer service support
Timeline
Accounts Receivable Specialist
American Roofing Company
09.2022 - 06.2026
Pre-Certification Coordinator
AmeriBen
08.2021 - 09.2022
Paraprofessional Teacher / Substitute Teacher
Chattooga County Schools
10.2018 - 08.2020
FR Lab Tech
Mount Vernon Mills
08.2014 - 10.2018
Pet Counselor
Petland
08.2013 - 06.2014
No Degree - Early Childhood Care And Education
Gadsden State Community College
High School Diploma -
Chattooga High School