Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Vanessa McLean

Bremerton,WA

Summary

Achieved significant customer loyalty and operational efficiency improvements at Haselwood Family YMCA, mentoring staff and spearheading safety and marketing initiatives. Demonstrated exceptional customer service focus and delegation capabilities, enhancing service quality and team performance. Actively contributed to community well-being through volunteer work, showcasing strong interpersonal communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager on Duty

Haselwood Family YMCA
07.2023 - Current
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, and skill-building.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Aquatics Director

Haselwood Family YMCA
07.2021 - 07.2023
  • Spearheaded marketing initiatives to increase awareness of the aquatics center''s offerings among target demographics.
  • Managed daily operations of the aquatics center, ensuring efficient scheduling, staffing, and maintenance for optimal facility performance.
  • Improved aquatic facility safety by implementing comprehensive risk management strategies and routine inspections.
  • Enhanced swimmer skills by designing and delivering customized training sessions tailored to individual needs and goals.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.

Lead Lifeguard

07.2017 - 07.2021
  • Responded to emergencies with swift action, providing first aid and CPR when necessary.
  • Mentored junior team members by sharing knowledge about rescue techniques thus increasing overall staff competency.
  • Helped coordinate and manage special events at the facility, contributing to positive community experiences.

Volunteer

Bremerton Family YMCA
05.2016 - 08.2017
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Improved public safety, participating in community watch programs.

Education

Dental Assisting

Bremerton Dental School
Bremerton, WA
12-2024

High School Diploma -

Olympic Highschool
Bremerton, WA
06-2018

Skills

  • Customer service focus
  • Delegation capabilities
  • Sales and Marketing
  • Staff Training and Development

Certification

  • YMCA Lifeguard Instructor Certification - Health and Safety Institution.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • CPR, AED and BLS Instructor Certification - Health and Safety Institution.

Interests

  • Drawing and Painting
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Passionate about balancing physical health with mental and emotional wellness
  • Participating in cultural exchange programs and homestays

Timeline

Manager on Duty

Haselwood Family YMCA
07.2023 - Current

Aquatics Director

Haselwood Family YMCA
07.2021 - 07.2023

Lead Lifeguard

07.2017 - 07.2021

Volunteer

Bremerton Family YMCA
05.2016 - 08.2017

Dental Assisting

Bremerton Dental School

High School Diploma -

Olympic Highschool

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Vanessa McLean