Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Melesio

Berwyn,Illinois

Summary

Hello! I am a highly motivated person with great communication skills who is never scared to ask a question. I Know how to keep things professional alongside being respectful towards customers, patients, and coworkers. I am also very goal orientated so if you give me a task, I'll make sure to complete it in the best way possible! I am familiar with Meditech, Epic, Word, Excel, and Adobe. Y si hablo Español!

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Proviso East High School
09.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Processed student registrations accurately and within agreed timeframes to meet service standards.
  • Managed phone and email correspondence to emphasize communication within the team.

Assistant Store Manager

Shoe Carnial
02.2023 - 09.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Patient Access Rep ll

CHI St Francis Medical Center
08.2020 - 10.2021
  • Greet patients with a positive attitude
  • Thoroughly explain and secure hospital and patient legal forms
  • Scan in legal forms, create and file patient information
  • I also made sure to complete full patient registration including verifying patient liability and insurance
  • Making sure I inform patients of any hospital procedures and guidelines as soon as they come in
  • Provide patients with the proper financial assistance, counseling, or referrals after their visit
  • I've learned how to have a calm demeanor during high-stress situations
  • Answer the phone and transfer to the appropriate destination.

Head Sales Associate

Binny's Beverage Depot
10.2017 - 02.2020
  • Worked with knowledgeable sales reps to boost sales
  • I learned how to use up-selling strategies such as recommending accessories
  • I was also trusted to have a keycard which allowed me to have access to basic manager functions and assist coworkers or other managers when needed, Used my security and loss prevention skills towards recognizing risks and reducing theft.

Crew Trainer

McDonald's
04.2012 - 05.2016
  • Communicated well with all team members to navigate job duties and complete daily tasks
  • Kept station areas clean and organized
  • Properly stock before and after every shift
  • Learned to multitask as well as prep customer orders for dine-in and drive thru in a timely manner
  • Properly train new crew members.

Education

J.STERLING MORTON EAST HIGH SCHOOL
Cicero, Illinois

MORTON COLLEGE
Cicero, Illinois

CENTRAL COMMUNITY COLLEGE
Grand Island, Nebraska

Skills

  • Calendar Management
  • Appointment Scheduling
  • Information Security
  • Meeting Planning
  • Document Control
  • Filing

Timeline

Administrative Assistant

Proviso East High School
09.2023 - Current

Assistant Store Manager

Shoe Carnial
02.2023 - 09.2023

Patient Access Rep ll

CHI St Francis Medical Center
08.2020 - 10.2021

Head Sales Associate

Binny's Beverage Depot
10.2017 - 02.2020

Crew Trainer

McDonald's
04.2012 - 05.2016

J.STERLING MORTON EAST HIGH SCHOOL

MORTON COLLEGE

CENTRAL COMMUNITY COLLEGE

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Vanessa Melesio