Vanessa Mohika
Waianae,USA
Summary
Dedicated professional with proven skills in guest relations and effective communication. Known for resolving guest concerns and maintaining confidentiality while delivering outstanding customer service.
Reliable employee demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
14
14
years of professional experience
Work History
Front Desk Agent
The Imperial Hotel & Resort
Honolulu, HI
06.2024 - Current
- Produced detailed weekly, monthly and quarterly accounting reports.
- Closed out records daily, transitioning business to fresh tracking for new business days and resolving discrepancies.
- Posted daily rates, taxes and special charges when updating guest records.
- Processed credit card payments for guest stays and other services rendered by hotel.
- Balanced cash drawers and posted room charges to guests' accounts.
- Monitored hotel occupancy levels to assist in revenue management strategies.
- Performed routine clerical tasks such as filing, photocopying, and organizing documents.
- Handled guest check-ins and check-outs with efficiency and professionalism.
- Maintained strict confidentiality of sensitive guest information at all times.
- Recommended and directed guests toward amenities and attractions.
- Arranged taxis and shuttle services to meet guest travel needs.
- Resolved guest complaints to maintain satisfaction with property services.
- Received letters and packages, distributing to guests, and specific departments.
- Answered phones, recorded messages, and transferred calls to designated staff.
- Verified guest information and payment methods upon check-in.
Merchandiser
Costco Wholesale
Kapolei, HI
10.2022 - 09.2024
- Staged merchandise by department, marked appropriately for placement in facility and delivered merchandise to different destinations.
- Maintained accurate tracking system covering shipping and receiving transactions.
- Processed returns from customers, inspecting products and updating records accordingly.
- Monitored inventory levels and reported shortages to management.
- Replenished out-of-stock items on sales floor, staged overstock and rotated product to prevent spoilage.
- Maintained clean and organized store to avoid hazards and contaminants.
- Assisted customers in locating products, managing heavy items and reaching high-level merchandise.
- Removed cardboard and pallets and replaced overstock to keep sales floor and stockroom organized and tidy.
- Updated price tags on shelves as needed for sales or markdowns.
- Utilized handheld devices to track inventory levels and update restock needs.
- Built product displays according to manager instructions or promotional plans.
- Transported items using forklifts and pallet jacks.
- Collaborated with team members to complete tasks efficiently and quickly.
Dental Receptionist/ Assistant office manager
Dr. Keith M. Koga, DDS
Aiea, HI
06.2019 - 10.2022
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Scheduled appointments efficiently using dentrix software.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Verified insurance information and processed patient payments accurately.
- Coordinated communication between dentists and patients regarding treatment plans.
- Assisted with office inventory management and supply ordering regularly.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
Dental Receptionist
The Smiling Place
Waipahu, HI
05.2017 - 01.2020
- Assisted with resolving authorization and payment problems with patients' insurance providers.
- Reached out to existing patients to remind of appointments and about overdue appointments for routine cleaning's.
- Managed appointment calendar for five providers and 150+ patients per week.
- Improved patient compliance with rules by maintaining friendly attitude and calm demeanor in challenging situations.
- Coordinated patient appointments.
Restaurant Manager
Kehau's Kitchen
Aiea, HI
04.2012 - 03.2016
- Trained new servers in company policies, guest service standards, and best practices.
- Memorized menu additions, changes, and limited offerings.
- Processed payments as credit card transactions, gift cards, or cash transactions.
- Entered orders into computer system to coordinate with kitchen staff.
- Kept food service and preparation areas clean and neat.
- Assigned and arranged tables for large groups.
- Communicated professionally with customers, colleagues, and supervisors.
- Provided exceptional customer service by addressing and resolving guest concerns or complaints.
- Performed inventory checks on tableware and supplies, restocking as necessary.
- Managed daily operations and staff scheduling for high-volume restaurant environment.
- Trained and mentored team members on customer service and food safety standards.
- Oversaw inventory management, ensuring stock levels met kitchen demands efficiently.
- Resolved customer complaints promptly, maintaining a positive dining experience for guests.
- Conducted regular staff meetings to communicate updates and reinforce team goals.
Education
High School Diploma -
Radford High School
Honolulu, HISkills
- Guest relations
- Payment processing
- Revenue management
- Confidentiality compliance
- Customer service
- Inventory management
- Administrative support
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Cash handling
- Mail and packages
- Oral and written communications
Timeline
Front Desk Agent
The Imperial Hotel & Resort
06.2024 - Current
Merchandiser
Costco Wholesale
10.2022 - 09.2024
Dental Receptionist/ Assistant office manager
Dr. Keith M. Koga, DDS
06.2019 - 10.2022
Dental Receptionist
The Smiling Place
05.2017 - 01.2020
Restaurant Manager
Kehau's Kitchen
04.2012 - 03.2016
High School Diploma -
Radford High School