Vanessa Morante
Waxahachie,TX
Summary
Results-driven Sales and Customer Service Representative with over 4 years of experience in the industry. Proven ability to multitask effectively while consistently achieving aggressive sales goals. Skilled at building strong connections with customers through active listening and exceptional communication skills. Demonstrated talent in generating leads, closing high-volume sales, and thriving in high-pressure environments. Committed to continuous growth in both sales and customer service, always seeking new opportunities to enhance skills and exceed expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
The Lodge Of Dallas
02.2022 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
Emergency Roadside Dispatcher
Triple AAA
01.2021 - 01.2022
- Process 200+ with both inbound and outbound calls from members and independent contract stations within a fast-paced, structured, goal-oriented call center environment
- Successful completion of training without interruption
- Work directly with 350+ independent contract stations facilitating service delivery
to members - Keep members informed of the status and progress of their requests utilizing
various internal dispatching applications - Establishing a passion for helping people, exceeding their
expectations, and the ability to utilize available resources to provide excellent member service
Direct Sales Agent
Elite Dfw
02.2019 - 11.2020
- Achieved aggressive monthly quota of 11,000$ per month consistently.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies such as recommending add on products and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Server
TMC Restaurant
03.2019 - 04.2020
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special
orders. - Success multitasking while remaining professional and courteous in fast-paced
environments.
Education
High School Diploma -
Ranchview High School
Irving, TX06.2019
Skills
- Sales Expertise
- Excellent communication skills -written , verbal and listening
- Upselling Techniques with strong negotiation skills
- Self-motivated
- Eager to learn more with a career minded vision
- People-oriented
- Problem solving
- Time Management
Certification
TABC
Food handlers
Timeline
Bartender
The Lodge Of Dallas
02.2022 - Current
Emergency Roadside Dispatcher
Triple AAA
01.2021 - 01.2022
Server
TMC Restaurant
03.2019 - 04.2020
Direct Sales Agent
Elite Dfw
02.2019 - 11.2020
High School Diploma -
Ranchview High School
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