Vanessa Navarro
Meriden,CT
Summary
Proven leader at Dicks Sporting Goods, adept in sales planning and cross-selling techniques, enhanced team performance through effective coaching and mentoring. Demonstrated excellence in customer service and stockroom management, achieving significant client satisfaction and operational efficiency. Skilled in fostering professional growth and streamlining processes for peak results. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Sales Lead
Dicks Sporing Goods
09.2021 - 02.2024
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
Administrative Assistant
Dicks Sporing Goods
09.2021 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Wilcox Tech
Meriden, CT06.2020
Skills
- Cross-selling techniques
- Stockroom Management
- Sales Planning
- Lead Generation
Languages
Spanish
Limited Working
Timeline
Sales Lead
Dicks Sporing Goods
09.2021 - 02.2024
Administrative Assistant
Dicks Sporing Goods
09.2021 - 03.2022
High School Diploma -
Wilcox Tech
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