Vanessa Negroni
Union City
Summary
Dedicated administrative clerk with over four years of experience in managing student records and facilitating communication between staff and parents. Expertise in organizing meetings, maintaining documentation, and ensuring customer satisfaction through effective communication.
Overview
10
10
years of professional experience
Work History
Clerk
Union City Board Of Education
Union City, NJ
09.2018 - Current
- Processed and maintained accurate student records using electronic management systems.
- Assisted in the preparation of reports and documentation for administrative purposes.
- Coordinated communication between staff, parents, and students to ensure efficient operations.
- Organized and scheduled meetings, ensuring timely distribution of agendas and minutes.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Reviewed files, records and other documents to obtain information to respond to requests.
- .Answer phones,Reroute calls to appropriate people
.File
.Maintain file and records
.Answer inquiries about company
.Fax student records
Customer Service Representative
LaserShip
NJ
08.2016 - 12.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order tracking and delivery schedules using proprietary software systems.
- Developed training materials for new hires to enhance onboarding processes.
- Collaborated with team members to streamline customer service workflows and improve efficiency.
Education
High School Diploma -
Emerson High School
Union City, NJ09-2004
Skills
- Telephone etiquette
- Customer satisfaction
- Filing systems
- Administrative tasks
- File maintenance
- Mail handling
- Typing speed
- Confidentiality
- Scanning and copying
- Multitasking
- Flexible and adaptable
- Record sorting and filing
Languages
English
Full Professional
Timeline
Clerk
Union City Board Of Education
09.2018 - Current
Customer Service Representative
LaserShip
08.2016 - 12.2017
High School Diploma -
Emerson High School