Vanessa Nguyen
Las Vegas
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales. Experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.
Overview
4
4
years of professional experience
2027
2027
years of post-secondary education
Work History
Front of House Employee
Chic-Fil-A
Las Vegas
05.2025 - Current
- Provided friendly customer service during peak dining hours.
- Assisted in maintaining cleanliness and organization of dining areas.
- Took customer orders accurately and efficiently using POS system.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Won employee of the quarter
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Crew Member
Wendy's
Provo
02.2023 - 11.2023
- Provided excellent customer service in fast-paced restaurant environment.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Maintained cleanliness and organization of dining and food preparation areas.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Resolved customer complaints in a professional manner.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Customer Service Cashier
Pho Viet
Columbia
03.2022 - 11.2022
- Assisted customers with orders and menu selections at fast-paced Vietnamese restaurant.
- Processed cash and card transactions accurately during busy service hours.
- Maintained cleanliness and organization of cashier area to ensure efficient operations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Provided friendly, attentive service to foster a welcoming atmosphere for guests.
- Bussed tables as needed during peak hours.
Education
Clark County Adult Education
Las Vegas, Nv03-2026
Skills
- Customer service
- Cash handling
- Problem resolution
- Work organization
- Professional appearance
- Up-selling strategies
- Strong work ethic
- Team player attitude
- Positive demeanor
- Cleanliness
- Greeting guests
- Serving and bussing
- Food handler certification
Timeline
Front of House Employee
Chic-Fil-A
05.2025 - Current
Crew Member
Wendy's
02.2023 - 11.2023
Customer Service Cashier
Pho Viet
03.2022 - 11.2022
Clark County Adult Education