Vanessa Ocasio
Winter Park,FL
Summary
Dedicated to offering exceptional customer service and making sure business runs efficiently. Positive and always eager to learn. Helps facilitate communication between coworkers and clients. Keep front/reception areas clean and organized at all times. Prioritize and make sure job duties are done in reasonable time. Conduct business in a professional manner.
Overview
10
10
years of professional experience
Work History
Patient Care Advocate
Cigna Health Group
05.2023 - Current
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
Manager
McDonalds
Orlando, FL
07.2022 - 05.2023
- Lead and direct team members on effective methods, operations, and procedures.
- Promote positive atmosphere and go above and beyond to guarantee each customer receives exceptional food and service.
- Reconcile cash and credit card transactions to maintain accurate records.
- Conduct health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Supervise food preparation stations to observe hygiene and quality of food served to customers.
Bartender/server
Red Lobster
Orlando, FL
09.2021 - 02.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Receptionist
Super Cuts
03.2018 - 08.2019
- Confirmed appointments, communicated with clients and updated client records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
Office Assistant
Empire Auto Parts (Seasonal)
05.2014 - 08.2017
- Completed clerical tasks such as filing, copying and distributing mail.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Delivered clerical support by handling range of routine and special requirements.
- Utilized record filing system to improve document organization and management.
Education
No Degree - Cosmetology
Aveda Institute
Orlando, FlHigh School Diploma -
Econ River Highschool
Orlando, Fl06.2017
Skills
- Reliable and Punctual
- Organized and detail oriented
- Thrive in a fast paced environment
- Attention to Detail
- Data Entry
- Verbal and Written Communication skills
- Time management
- Enjoys working with others
- Positive and friendly
Timeline
Patient Care Advocate
Cigna Health Group
05.2023 - Current
Manager
McDonalds
07.2022 - 05.2023
Bartender/server
Red Lobster
09.2021 - 02.2022
Receptionist
Super Cuts
03.2018 - 08.2019
Office Assistant
Empire Auto Parts (Seasonal)
05.2014 - 08.2017
No Degree - Cosmetology
Aveda Institute
High School Diploma -
Econ River Highschool