Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Vanessa Pavlat

Crossville,TN

Summary

Dynamic Lead Certified Pharmacy Technician at Walmart Pharmacy with a proven track record in regulatory compliance and quality assurance. Expert in prescription processing and customer service, enhancing workflow efficiency and team performance at the largest-volume store in the market. Skilled in training initiatives and problem resolution, ensuring patient confidentiality and operational excellence in a fast-paced environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Certified Pharmacy Technician

Walmart Pharmacy
Crossville, Tennessee
01.2022 - Current
  • Review sales, profits, and inventory reports with management.
  • Demonstrated ability to achieve 9-12% annual growth in prescription count over past three years.
  • Ensured precision in prescription order records to enhance operational efficiency.
  • Ensured compliance with corporate, state, and federal regulations governing pharmaceutical services.
  • Executed quality assurance checks on medications prior to dispensing to ensure safety.
  • Handled insurance claims for prescriptions, resolving discrepancies with insurance companies.
  • Supervised and trained pharmacy technicians to improve team performance.
  • Coordinated with healthcare providers to clarify prescription orders.
  • Resolved customer complaints promptly and professionally according to company guidelines.
  • Maintained accurate inventory records and conducted regular cycle counts.
  • Researched information as necessary to resolve customer inquiries or issues with authorizations.
  • Also including all duties as certified pharmacy technician

Certified Pharmacy Technician

Walmart Pharmacy
Crossville, TN
06.2017 - 12.2021
  • Resolved product quality and quantity complaints to enhance customer satisfaction.
  • Assisted pharmacists by preparing 400 to 800 prescriptions daily, including tablet counting and bottle labeling.
  • Developed new customer profiles and refreshed demographics, allergies, and medications in pharmacy computer systems.
  • Maintained patient confidentiality in compliance with HIPAA regulations, preventing data breaches.
  • Verified expiration dates on drugs before dispensing to customers.
  • Ensured adherence to federal, state, and local pharmacy regulations.
  • Processed third-party insurance claims for pharmaceutical reimbursements efficiently.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Performed general housekeeping duties such as stocking shelves, organizing merchandise, and cleaning work areas.

Pharmacy Technician

K-Mart Pharmacy
Crossville, TN
02.2016 - 05.2017
  • Organized work areas for optimal accessibility of necessary items.
  • Monitored inventory levels and placed orders for commonly used drugs.
  • Checked expiration dates on medications to ensure dispensing of unexpired products.
  • Ensured compliance with federal, state, and local pharmacy laws and policies.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Reported discrepancies in medication ordering or filling to the pharmacist immediately.
  • Maintained daily pharmaceutical inventory and ensured proper storage conditions.
  • Resolved customer complaints promptly while upholding professionalism.

Education

Pharmacy Technician -

Pharmacy Technician University
01-2018

Bachelor of Science -

Tennessee Technological University
Cookeville, TN
05-2006

Skills

  • Average 2,000 prescriptions input monthly with over 98% accuracy
  • Regulatory compliance and quality assurance
  • Patient confidentiality and HIPAA compliance
  • Customer service and relationship management
  • Workflow optimization
  • Training and development initiatives
  • Problem resolution and decision-making skills
  • Effective communication and active listening
  • Pharmacy software proficiency
  • Pharmacy operations and inventory management
  • Outcomes MTM program

Certification

  • Licensed Pharmacy Technician; State of Tennessee; 2016 to present
  • PTCB Certified Pharmacy Technician; 2018 to present
  • Actively working towards CPhT-ADV

References

  • Donna Scroggins, RPh - (865) 603-7018
  • April Whitehead - (931) 315-9060
  • Jessica Hansen - (931) 349-0660
  • Donna Larsen - (508) 243-7384
  • Taylor Wilkerson - (865) 566-3838

Timeline

Lead Certified Pharmacy Technician

Walmart Pharmacy
01.2022 - Current

Certified Pharmacy Technician

Walmart Pharmacy
06.2017 - 12.2021

Pharmacy Technician

K-Mart Pharmacy
02.2016 - 05.2017

Pharmacy Technician -

Pharmacy Technician University

Bachelor of Science -

Tennessee Technological University

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