Vanessa Peoples

(623) 233-1300

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This was a 5 month contraction position.

Detail Summary:

Provide front-office and clinical support in a fast-paced OB/GYN practice. Manage patient scheduling, insurance verification, and intake while assisting with rooming patients and preparing for gynecologic and obstetric procedures. Skilled in strong organization / attention to detail. Known for building positive patient relationships.

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Key Responsibilities:

• Schedule OB, GYN, and annual wellness appointments

• Verify insurance eligibility and process patient copayments
• Confirm appointments via patient portal and phone calls
• Check in patients and assist with front desk operations when needed
• Room patients and prepare exam rooms for OB/GYN procedures
• Set up and organize materials and equipment required by providers
• Process and route patient charts to physicians in a timely manner
• Scan and manage incoming medical documentation from insurance companies hospitals, and primary care providers
• Establish and maintain professional, compassionate relationships with patients

(719) 227-9711

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Detail Summary:

I’m a Detail-oriented and patient-focused PSR with experience supporting multiple physicians in a high-volume ophthalmology surgery center. I helped manage busy patient flow of up to 60–70 patients per day while maintaining efficiency and professionalism. Skilled in scheduling, EMR management, patient communication, and coordinating with physicians and insurance teams. Recognized for accuracy, strong organizational skills, and ensuring smooth operations from check-in to post-operative care.

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Key Responsibilities:

• Managed patient check-in using HST and verified all required documents prior to procedures.
• Built, maintained, and organized patient charts and medical records (both EMR and physical files).
• Scheduled and coordinated surgery times for multiple doctors; adjusted schedules as needed to optimize workflow.
• Contacted patients to confirm surgery dates, review pre-op instructions, and provide post-op guidance.
• Processed insurance information, collected co-pays, and posted payments accurately into the system.
• Communicated with external physician offices to obtain schedules, records, referrals, and required medical documentation.
• Handled patient calls regarding appointments, instructions, and follow-up questions.
• Assisted patients with transportation coordination and pickups when necessary.
• Maintained a clean, organized, and welcoming lobby environment.
• Managed email communication and administrative tasks to support overall center operations.

(602) 395-5100

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Detail Summary:

Professional health care network (now known as TangoCare) is a healthcare network specializing in coordinating home health services for patients transitioning out of hospitals and rehabilitation centers. The department received referrals from primary care providers, insurance companies, hospitals, and rehab facilities, acting as an intermediary to connect patients with in-network home health agencies that matched their approved services.

When I first Started at TangoCare as a Receptionist, managing front-desk operations, patient intake, and daily administrative tasks. Responsibilities included detailed documentation, scheduling, and coordinating communication between patients, primary care providers, and hospitals.

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Key Responsibilities: (Receptionist)

• Warmly Welcomed guests while coordinating check ins / collected information.
• Managed phone lines and facilitated 80 calls per day.
• Connecting calls to appropriate departments.
• Collected patient information for new referrals.
• Give updates on active patient referrals
• Maintained a clean organized professional work space / waiting area.
• Provided excellent customer service with a helpful friendly attitude.
• Gave clerical support within team mates if help was ever needed.
• Coordinated pick up and delivery mail services that was brought into the office.

Unpacked inventory and stocked supplies.

• Smoothly managed the day by day tasks for the front desk office.

A year after being a receptionist I was able to advance over to the referral management department. This was a remote position. (WFH)

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Key Responsibilities : (Referral Management)

• Work through multiple inboxes & review documents. (Navi, Strata, Careport, Outbox)
• Input any documentations received for patients into our system (Pronet)
• Notating any updated information from doctors/hospitals/case managers via faxes/portals.
• Give detailed information to patients about their referrals.
• Let patients know when their Start of care date will be with their agency. And provide agency information.
• Creating roughly 60 to 75 new referrals daily.

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After two and a half years in Referral Management, I transitioned into the Medical Coordinator department. While many responsibilities aligned with my previous role, I expanded my scope to work with diverse insurance policies across multiple states, including Arizona, Nevada, and New Mexico.

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Key Responsibilities: (Medical Coordinator/Insurance)

• Receive referrals and create them new into the system. If approved followed by approval calls to patient and agency that sent in the referral.
• Coordinating visits depending on what patients referral is approved for.
• Calling past agencies to see if patient is still in service with them or not. If not we would retrieve a discharge date.
• Working with different insurances/ plans (Cigna, Humana, UCH, Ambetter, WellCare, AHCCCS)
• Actively checking to see if patients plans are within network once referral process is started.
• Denial notifications made out if patient was not in network / or not a covered service that patient is requesting

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I worked in a fast-paced healthcare environment that required strong multitasking, attention to detail, and accurate documentation. I’ve always demonstrated compassion and professionalism when supporting patients and coordinating their medical needs. Through nearly five years with Tango Care, developed advanced skills in gathering sensitive information, communicating with both patients and healthcare partners, all while delivering reliable support aligned with diverse medical requirements.

(844) 663-2638

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Detail Summary:

Customer Support Specialist with experience in a high-volume call center environment. Assisting clients with medical, nutrition, and financial assistance applications. Skilled in case status resolution, account troubleshooting, and helping clients navigate their application process.

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Key Responsibilities:

• Assisted customers with applications for AHCCCS (medical assistance), Nutrition Assistance, and Cash Assistance programs.
• Provided application status updates and guided clients through eligibility and next steps.
• Offered technical support related to online accounts, login issues, and system navigation.
• Submitted and processed changes to customer accounts and case details following state compliance guidelines.
• Handled primarily inbound calls, with outbound callbacks issued only when queues exceeded capacity and required follow-up after extended wait times.

(623) 979-0250

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Detail Summary:

Motivated & customer-focused Sales Representative with experience supporting a third-party mobile program (MarketSource) within Target retail locations. Skilled in selling wireless phone plans, delivering great customer service, and providing technical support for mobile devices. While also managing trade-ins, processing shipments, maintaining inventory, and educating customers on products / services, and financing options. And always ensuring a smooth easy experience for the customers.

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Key Responsibilities:

• Sold mobile devices and activated wireless plans for major carriers.
• Processed phone shipments, ensuring accurate handling and documentation.
• Managed device trade-ins, including valuation and system entry.
• Provided in-depth customer support for purchases, account questions, and mobile services.
• Assisted customers with Target credit card sign-ups and financing options.
• Supported front-end operations, including cashiering during high-traffic periods.
• Conducted regular inventory checks to ensure accurate stock levels and product availability.
• Delivered technical support, including device troubleshooting, resets, reboots, and unlocking.
• Helped customers link accounts, transfer data, and set up new devices.