Vanessa Rodriguez
Salem,OR
Summary
I'm a very hardworking employee with great customer service, multitasking, and time management abilities. I’m Devoted to giving every customer a positive and memorable experience. I enjoy working with others and learning new things that will help me be a better person overall.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Salem Gastro
Salem, OR
06.2022 - 07.2023
- Greeted patients warmly upon arrival at the clinic.
- Answered phone calls, addressing patient inquiries to enhance overall patient experience.
- Assisted medical staff by preparing patient charts for consultations.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments and managed billing inquiries professionally.
- Provided customer service by promptly responding to inquiries via phone and email, ensuring patient satisfaction.
- Scanned health insurance card's.
Call Center Representative
Blue Apron
Monmouth, Oregon
06.2018 - 03.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Managed high call volumes while maintaining a positive customer experience.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained strong call control and quickly worked through scripts to address problems.
- Assisted customers with order inquiries and subscription changes.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved issues using company software and communication tools effectively.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Collaborated with team members to enhance customer support processes.
- Educated customers on meal options and cooking techniques offered by the service.
Education
North County High School
Castroville, CASkills
- Appointment scheduling
- Electronic health records
- Professional communication
- Team collaboration
- Time management
- Problem solving
- Call management
- Customer assistance and interaction
- Listening skills
- Customer service
Timeline
Front Desk Receptionist
Salem Gastro
06.2022 - 07.2023
Call Center Representative
Blue Apron
06.2018 - 03.2022
North County High School