Vanessa Rosen

Experienced Lead Closing Specialist with a demonstrated history of overseeing operations, mentoring team members, and ensuring high-quality execution of contract documents. Adept at managing deadlines, reviewing closing documentation, resolving escalated issues, and collaborating across all departments to achieve seamless customer experiences. Recognized for attention to detail, compliance expertise, and the ability to drive productivity while maintaining exceptional service standards.

• Overseeing more than 100 active deals moving towards completion.
• Oversee more than 100 active deals moving towards completion.
• Facilitated seamless closings among buyers, sellers, and title companies.
• Monitored contract processing to reduce rescission decisions.
• Maintained detailed records of activities to ensure accuracy and accessibility. of closing activities.
• Collaborated with customers to resolve issues and ensure clear communication..
• Kept comprehensive records of closing activities.
• Improved CRM software to optimize deal tracking and customer interactions.

• Managed operations within a 4,000 sq ft medical facility efficiently.
• Managed operations of 4,000 sq ft medical facility, ensuring seamless daily functionality and patient care.
• Met budgetary targets successfully.
• Led a diverse team to achieve operational goals and enhance service standards.
• Achieved budgetary targets by closely monitoring expenses and adjusting strategies as needed.
• Consistently maintained compliance with systems, processes, and policies.
• Created welcoming atmosphere for staff and clientele, enhancing overall experience and satisfaction.

• Transform prospective and current owners into purchasers.
• Cultivated strong client relationships to ensure repeat business.
• Maintained consistent outreach to follow up on potential opportunities.
• Executed consistent outreach to follow up on potential opportunities, leading to increased lead conversion.
• Provided recommendations based on thorough background research on owners.
• Assessed owner satisfaction and promoted upcoming opportunities to enhance engagement.
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
• Finalize sales contracts with signed and notarized documents.

• Managed operations and account management teams across Hawaiian Islands and West Coast to streamline service delivery.
• Oversaw service delivery for a high-value portfolio, maintaining performance standards and revenue targets
• Managed diverse functions of Operations and Account Management teams throughout Hawaiian Islands and West Coast.
• Implemented change initiatives to enhance owner NPS.
• Resolved issues promptly to maintain high standards of service experience.