Vanessa Ross
Dahlonega,GA
Summary
Driven professional with a proven track record in customer service excellence and time management skills, honed across roles from Cashier at Golden Pantry to Manager at Wendy’s. Excelled in creating safe, efficient environments, significantly enhancing customer satisfaction, and fostering team agility. Skilled in conflict resolution and staff training, demonstrating exceptional work ethic and empathy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Golden Pantry
01.2023 - 09.2024
Application Specialist
Premier Disability
10.2021 - 01.2023
Server
Forest Hills Resort
01.2021 - 10.2021
Daycare Teacher
Jan’s Daycare
01.2020 - 01.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Manager
Wendy’s
08.2016 - 01.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Master Cosmetologist - Cosmetology
Lanier Technical College
Dawsonville, GASkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Customer service excellence
Certification
Serv safe certified
CPR certified
Timeline
Cashier
Golden Pantry
01.2023 - 09.2024
Application Specialist
Premier Disability
10.2021 - 01.2023
Server
Forest Hills Resort
01.2021 - 10.2021
Daycare Teacher
Jan’s Daycare
01.2020 - 01.2021
Manager
Wendy’s
08.2016 - 01.2020
Master Cosmetologist - Cosmetology
Lanier Technical College
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