Vanessa Sandoval
Miami,Florida
Summary
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
5
5
years of professional experience
Work History
ROUTING AGENT
SHIPCO TRANSPORT
10.2022 - Current
- Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
- Initiated and maintained customer master profiles to correct information and offer consistent service.
- Established a strong rapport with customs officers and government agencies, fostering positive relationships that facilitated smooth export transactions.
- Ensured compliance with international trade regulations, diligently monitoring changes in export laws and updating company procedures accordingly.
- Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
CAMP SUPERVISOR
MIAMI FITNESS CONNECTION
08.2021 - 10.2022
- Completed staff performance evaluations, recommending improvements and recognizing success through reward systems and feedback
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Enhanced camper experience by developing and implementing engaging activities and programs.
- Managed program operations by communicating with and holding staff accountable to responsibilities.
- Supported instructor curriculum development and activity planning.
- Managed budget and resources to provide high-quality experiences while maintaining costeffectiveness.
CALL CENTER REPRESENTATIVE
WORLD TRAVEL
01.2020 - 07.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Reached out to customers after completed sales to suggest additional service or product purchases
- Assisted customers by answering questions and responding to inquiries
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
ASSOCIATE IN ARTS - INTERNATIONAL BUSINESS
SAN IGNACIO UNIVERSITY
MIAMI, FL04.2022
BACHELOR OF SCIENCE - INDUSTRIAL ENGINEERING
UNIVERSIDAD RAFAEL URDANETA
12.2018
Skills
- Bilingual
- Multidisciplinary team collaboration
- Relationship building and retention
- Team building
- Administrative support
- Staff Management
- Creating and keeping deadlines
- Strategic thinking
Timeline
ROUTING AGENT
SHIPCO TRANSPORT
10.2022 - Current
CAMP SUPERVISOR
MIAMI FITNESS CONNECTION
08.2021 - 10.2022
CALL CENTER REPRESENTATIVE
WORLD TRAVEL
01.2020 - 07.2021
BACHELOR OF SCIENCE - INDUSTRIAL ENGINEERING
UNIVERSIDAD RAFAEL URDANETA
ASSOCIATE IN ARTS - INTERNATIONAL BUSINESS
SAN IGNACIO UNIVERSITY
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