Vanessa Santos-Chavez

• Provided excellent customer service in a fast-paced dining environment.
• Provided exceptional service to a high volume of daily customers.
• Resolved guest complaints promptly to enhance dining experience.
• Collaborated with kitchen staff to ensure timely food delivery.
• Operated POS terminals to input orders, split bills, and calculate totals.
• Processed cash transactions accurately at the register. and credit transactions efficiently at the register.
• Maintained cleanliness and organization of dining area and utensils.

• Assisted in training new baristas on beverage preparation and customer service skills.
• Collaborated with team members to enhance workflow during busy periods.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Provided excellent customer service by responding to inquiries quickly and professionally.

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• Assisted in managing daily operations and staff scheduling.
• Facilitated training sessions for new team members on service standards.
• Oversaw food safety compliance and maintained cleanliness standards.
• Supported management in developing employee performance evaluations.
• Supervised daily operations including scheduling shifts, assigning duties.
• Monitored employee attendance records, timekeeping, and payroll information.
• Ensured compliance with safety regulations and company policies.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Resolved conflicts between team members in an effective manner.
• Coordinated with other departments to ensure smooth flow of operations.
• Created reports on sales trends, inventory levels, and financial data.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Supervised daily operations to ensure efficient workflow and team performance.
• Trained new employees on company policies, procedures, and job duties.
• Delegated work to staff, setting priorities and goals.
• Directed and supervised staff performance.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Enforced safety standards throughout the store including proper use of equipment.
• Responded quickly and effectively to emergency situations as they arose.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
• Directed and led employees and team members on effective operations, methods and procedures.