Vanessa Santostefano
1201 Leticia St Edinburg,TX
Summary
Focused Customs and Border Protection Officer with expertise in enforcing federal laws and facilitating lawful trade and travel. Conducts thorough inspections of travelers and vehicles to identify violations, utilizing CBP systems and technology in high-volume environments. Demonstrates strong judgment, adaptability, and attention to detail, effectively collaborating with teams and handling tasks independently.
Overview
7
7
years of professional experience
Work History
Customs and Border Protection Officer
OFO, Laredo field office, GS-7-1895
Hidalgo, Texas
12.2025 - Current
- Conducted a wide variety of duties to protect the U.S. homeland, enforce federal laws, and efficiently facilitate legitimate travel.
- Communicated effectively and maintained professionalism in a diverse and dynamic work environment while recognizing cultural differences.
- Knowledge and experience in apprehending individuals attempting to enter the United States illegally or in possession of
narcotics/contraband, and agriculture products through inspection and examining luggage. - Knowledge and experience in Immigration and Admissibility law (e.g., non-immigrant/immigrant classifications and inadmissible aliens) and criminal and administrative processes as related to admissibility and deportation as well as the ability to research applicable laws and procedures.
- Possesses excellent Bilingual oral and written communication skills as well as proper telephone etiquette.
- Displayed attention to detail and ability to organize work, meet short deadlines and achieve results.
- Knowledge of laws, rules and regulations related to the import/export of merchandise and personal possessions and the policies and procedures for their applications in a land border environment.
- Knowledge and experience in a variety of automated information systems databases, intelligence sources and others; and substantial experience in their use, particularly such automated data bases as:
TECS, USEC, etc., to gather information for intelligence, enforcement, and facilitation.
Server
Avalanche food group
Mcallen, TX
07.2023 - 10.2025
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- 32 hours a week
Kickin Axes
Kickin Axes RGV
Mccallen , TX
09.2022 - 10.2025
- Trained customers in proper use of equipment for safety and maximum results.
- Adjusted coaching techniques to meet customers' needs and address strengths and weaknesses.
- Listened to customer requests and asked questions to provide effective solutions.
- 18 hours per week
Sales Associate
Foot Locker
McAllen, TX
06.2019 - 08.2021
- Collected payments and provided accurate change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Helped customers find specific products and offered product advice.
- 28 hours per week
Sales Associate
PacSun-Pacific Sunwear
McAllen, TX
04.2019 - 08.2020
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered product questions with up-to-date knowledge of sales and promotions.
- 16 hours per week
Education
Bachelor of Science - Kinesiology
The University of Texas Rio Grande Valley
Edinburg, TXHigh School Diploma -
Memorial High School
Mcallen, TXSkills
- Reliable and punctual
- Documentation and record keeping
- Customer Service
- Public Speaking
- Microsoft Office
- Team Management
- Bilingual
Certifications
- Microsoft office certified
- Phlebotomy technician
- EKG technician
- CPR certified
- First aid certified
Timeline
Customs and Border Protection Officer
OFO, Laredo field office, GS-7-1895
12.2025 - Current
Server
Avalanche food group
07.2023 - 10.2025
Kickin Axes
Kickin Axes RGV
09.2022 - 10.2025
Sales Associate
Foot Locker
06.2019 - 08.2021
Sales Associate
PacSun-Pacific Sunwear
04.2019 - 08.2020
Bachelor of Science - Kinesiology
The University of Texas Rio Grande Valley
High School Diploma -
Memorial High School