Vanessa Shepard
BALTIMORE,Maryland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
10
10
years of professional experience
Work History
Office Support Specialist III
Baltimore City Police Department
09.2015 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Data Entry Operator
Morgan Stanley
03.2015 - 08.2015
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
Customer Service Specialist
Prometric
04.2014 - 10.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
No Degree - Medical Billing And Coding
American Career Institute
Baltimore, MD01.2010
Skills
- Document Management
- Calendar Management
- Client Relations
- Office Equipment Operation
- Microsoft Office Proficiency
Timeline
Office Support Specialist III
Baltimore City Police Department
09.2015 - Current
Data Entry Operator
Morgan Stanley
03.2015 - 08.2015
Customer Service Specialist
Prometric
04.2014 - 10.2014
No Degree - Medical Billing And Coding
American Career Institute
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