Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Vanessa Sweet

Ashland,OH

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

11
11
years of professional experience
1
1
Certification

Work History

CSR - Customer Service Representative

Techniplas
Mansfield, OH
08.2023 - 12.2024
  • Built positive relationships with customers and internal teams, including other company facilities.
  • Managed all aspects of the order cycle, such as PO review for accuracy, order entry, confirmation, order status updates, tracking, and follow-up, with proactive communication to ensure customer satisfaction.
  • Evaluated customer EDI orders of finished goods daily for accurate pricing, ordering constraints, and sourcing locations to enhance supply chain efficiencies of both the customer and Techniplas.
  • Scheduled shipments and coordinated internal truck setups.

Office Manager

SI Masonry, LLC
Ashland, OH
01.2021 - 08.2023
  • Created quote, bid, and proposal packages based on customer specifications.
  • Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.
  • Facilitated settlements of delayed payments by liaising with vendors and clients.
  • Worked closely with project managers to prioritize tasks according to importance and urgency levels.

Processing Operator

Frito-Lay
Wooster, OH
01.2020 - 12.2021
  • Controlled and monitored processing equipment by using process control and process information systems including, process levels, temperatures, and flow rates
  • Collected and reported plan measurements related to performance, asset utilization, quality, and cost yields
  • Performed analytical checks, adjusted control systems, and manually operated equipment based on process and lab data
  • Worked with a positive and safe attitude with my union team

Carmen Helper

Union Tank Car
Marion, OH
01.2019 - 12.2020
  • Used hand tools, power tools and cutting torches
  • Operated remote crane, pallet jacks and forklift
  • Interacted with crew members, in a team environment
  • Reviewed blueprints prior starting daily tasks

Local Sort Supervisor

UPS
Marion, OH
01.2014 - 12.2019
  • Supervised and trained employees effectively
  • Collaborated with drivers and dispatch operations to ensure loads were sorted and built to service agreements
  • Administrative tasks such as: preparing nightly reports, data entry answering phones, customer service, entered employee timecards and organized file management
  • Assisted in loading/unloading packages

Education

Certificate Diploma - Business Technologies

Ashland County Career Center
12.2002

High School Diploma -

Ashland High School
Ashland, OH
05-2002

Skills

  • CRM software
  • Scheduling
  • Microsoft office expertise
  • Project management
  • Problem resolution
  • Flexible and adaptable

Certification

Forklift Certification

Assessments

  • Working with MS Word documents, 02/01/22, Proficient
  • Work style: Reliability, 09/01/21, Proficient
  • Recruiting, 02/01/23, Proficient
  • Work motivation, 02/01/22, Proficient
  • Customer service, 07/01/20, Proficient
  • Retail customer service, 01/01/22, Proficient
  • Bartending, 03/01/20, Proficient
  • Medical receptionist skills, 02/01/23, Proficient
  • Customer focus & orientation, 03/01/22, Proficient
  • Attention to detail, 02/01/23, Proficient
  • Bookkeeping, 02/01/23, Proficient
  • Sales skills, 03/01/22, Proficient

Timeline

CSR - Customer Service Representative

Techniplas
08.2023 - 12.2024

Office Manager

SI Masonry, LLC
01.2021 - 08.2023

Processing Operator

Frito-Lay
01.2020 - 12.2021

Carmen Helper

Union Tank Car
01.2019 - 12.2020

Local Sort Supervisor

UPS
01.2014 - 12.2019

Certificate Diploma - Business Technologies

Ashland County Career Center

High School Diploma -

Ashland High School

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Vanessa Sweet