Vanessa Thongthip
Garland,TX
Summary
Expert in analytical skills and detail-oriented processes, driving results and supporting team objectives. Proficient in billing systems and data entry, enhancing operational efficiency while fostering positive relationships. Committed to team coaching and strategic decision-making, consistently achieving results in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Utility Billing Supervisor
City of Frisco
Frisco, TX
05.2024 - 11.2024
- Supervised daily billing operations, ensuring accuracy and compliance with city regulations.
- Coordinated training sessions for new staff on billing procedures and systems.
- Managed customer inquiries regarding billing discrepancies, fostering positive relationships.
- Implemented process improvements to enhance efficiency in billing cycle management.
Relationship Banker
Wells Fargo & Company
Rowlett, TX
08.2021 - 05.2024
- Cultivated strong customer relationships through personalized service and financial advice.
- Executed daily banking operations, ensuring accuracy in transactions and compliance with regulations.
- Assisted clients in identifying financial needs, conducting client consultations on checking/savings accounts, credit cards, personal loans, mortgages, and investment services.
- Streamlined account opening processes to enhance customer experience and reduce wait times.
- Managed a portfolio of personal and small business accounts, consistently meeting or exceeding sales and service goals.
911 Emergency Dispatcher
City Of Allen
Allen, TX
07.2020 - 07.2021
- Operated multi-line telephone and radio systems to receive, assess, and prioritize emergency and non-emergency calls for police, fire, and medical assistance.
- Coordinated communication between emergency responders and callers to ensure accurate information flow.
- Utilized CAD systems for tracking incidents and dispatching appropriate resources effectively.
- Monitored radio traffic to maintain situational awareness and provide real-time updates to personnel.
- Provided pre-arrival instructions for medical emergencies in accordance with EMD (Emergency Medical Dispatch) protocols.
Office Manager
Kiddie Academy of Allen
Allen, TX
08.2019 - 07.2020
- Supervised and supported office staff, including hiring, training, performance reviews, and scheduling to maintain productivity and team morale.
- Developed and implemented standard operating procedures to enhance guest satisfaction and operational efficiency.
- Led team training initiatives to improve service quality and staff performance in a high-volume environment.
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented educational programs tailored to children's developmental needs.
- Managed budgets effectively, optimizing resource allocation for program materials.
- Collaborated with parents and guardians to address concerns and promote child development.
- Handled confidential information with discretion while supporting HR, payroll, and onboarding functions.
Senior Fitness Instructor
Studio 6 Fitness
Plano, TX
09.2015 - 10.2019
- Designed and implemented diverse fitness programs tailored to client needs.
- Instructed clients on proper exercise techniques to ensure safety and effectiveness.
- Conducted initial fitness assessments, goal-setting consultations, and regular progress evaluations to ensure measurable client success.
- Promoted gym programs, membership packages, and wellness initiatives through client engagement and community outreach.
Education
Associate of Science - Accounting And Finance
Collin County Community College
Plano, TX08-2027
Skills
- Invoice processing
- Billing systems and software
- Data entry proficiency: typing speed of 105 WPM, with 98% accuracy
- Cash handling and account reconciliation
- Audit preparation and reporting
- Collections management
- Policy compliance and process improvement
- Customer service and conflict resolution
- Strategic decision-making
- Team coaching and training
- Financial analysis
Certification
- CNP - Certified Notary Public
- First Aid/CPR Certified
- EMD - Emergency Medical Dispatch
- National Crime Information Center and Texas Crime Information Certified (NCIC/TCIC)
- Texas Commission on Law Enforcement Certification (TCOLE)
- Lagree Fitness Certified
- Certified Barre Instructor
Timeline
Utility Billing Supervisor
City of Frisco
05.2024 - 11.2024
Relationship Banker
Wells Fargo & Company
08.2021 - 05.2024
911 Emergency Dispatcher
City Of Allen
07.2020 - 07.2021
Office Manager
Kiddie Academy of Allen
08.2019 - 07.2020
Senior Fitness Instructor
Studio 6 Fitness
09.2015 - 10.2019
Associate of Science - Accounting And Finance
Collin County Community College
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