Vanessa Valencia
Chicago
Summary
Dedicated Medical Assistant and Receptionist experienced in optimizing clinic operations and managing patient flow. Strong background in documentation and insurance verification, with a commitment to delivering outstanding patient care and maintaining compliance with HIPAA regulations.
Overview
13
13
years of professional experience
Work History
Medical Assistant/Receptionist
Ashland Medical Clinic
Chicago, IL
11.2014 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in front desk operations, ensuring efficient patient check-in and check-out processes.
- Maintained accurate medical records and updated patient information in electronic health record systems.
- Provided support to healthcare providers during examinations and procedures, enhancing patient care experience.
- Trained new staff on office protocols and software systems, improving team efficiency and service quality.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
Medical Assistant
Dr. Michael Maitar
Chicago, IL
02.2013 - 11.2013
- Assisted in patient intake and management, ensuring accurate documentation of medical histories.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
High School Diploma -
Truman Middle School
Chicago, ILMedical Assistant - Medical Assistant
Everest College
Chicago11-2012
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Patient check-in and check-out
- Medical receptionist experience
- Front desk operations
- HIPAA compliance
- Patient scheduling
- Patient registration
- HIPAA guidelines
- Insurance verification
- Documentation
Languages
Spanish
Full Professional
Timeline
Medical Assistant/Receptionist
Ashland Medical Clinic
11.2014 - Current
Medical Assistant
Dr. Michael Maitar
02.2013 - 11.2013
High School Diploma -
Truman Middle School
Medical Assistant - Medical Assistant
Everest College